Customer Service Representative

Charu Midha

**** ********** ****. ***********

Tel: 905-***-**** ; Mobile: 647-***-****

Email: ******@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Expert MS Office “Power User” Typing Skills 50 wpm

Objective

To offer my customer service skills to a company where emphasis is on Quality and Continuous

improvement

Area of Expertise

Handling Customer inquiries and complaints, Expert in Computer (Word, Excel, Power Point, Outlook)

Proficient Multitasked Strong Communication Skills Excellent Customer Service Skills Efficient in

Coordinating & Scheduling team meetings Expertise in Front Office Operations & Inventory Control Knowledge

of QuickBooks.

Professional Experience

AIMIA

(TD CANADA TRUST)

CALL CENTRE REPRESENTATIVE OCTOBER 2013 – PRESENT

• Make outbound calls to potential clients in order to tell the features and benefit of TDs credit cards

• Perform data entry services for the company in regards to punching in customer information, call

logs.

• Up sell TDs product and value added services to existing customer.

• Help clients to escalate or resolve their issues over the phone.

TRANSLINE RESOURCE GROUP

(SBE Global Electronics Service & Logistics Management (Canada))

Workshop operator Oct 2012 – Oct 2013

• Performed various cosmetic repair, software updating and various testing functionality on clients’

cell phones

• Doing inbound and outbound calls

• Ensuring excellent customer service and exceeding customer satisfaction

SMR Futuretek Inc. Canada

Administrative Coordinator/Customer Service Representative Sept 2011-Jan 2012

• Taking inbound calls, handling inquiries, customer complaints

• Performed various clerical duties such as: documenting, photocopying, faxing, mailing and filing

system.

• Sorted and distribute incoming communication data, including – faxes, letters and emails.

• Purchased and maintained office supplies and dispatched courier to clients

• Helped Sales team in preparing invoice and packing slip data

• Generated daily and weekly sales report with data provided by Sales team.

• Coordinate travel arrangements for internal staff and visitors, as required.

Pioneer Urban Land & Infrastructure Ltd (India)

Customer service representative/Office administrator May 2007 -May 2010

• Taking inbound calls and assisting customers with their queries

• Managed upset customers, conflicts and challenging situations

• Delivered outstanding customer service by exceeding clients’ expectations and built long-term

loyalty

• Worked in teams and in a self-directed environment

• Resolved complaints of customers issues with expediency

• Prepared monthly reports, memos and other correspondence and distributed messages to various

departments and employees

• Maintained company’s files for prospective clients and organized meetings between branches and

within different departments

• Maintained office stationery and housekeeping stocks; ordered supplies and dispatched courier to

clients

• Acted as a cashier, bank depositor, managing expense sheet for Head- Administration.

Amity Institute for Competitive Examinations (India)

Office Coordinator/Customer Service Representative June 2002-April 2007

• Performed customer service within a high-volume environment and replied to customers queries

via face to face, mail and telephone

• Responsible for promoting and providing detail information on programs: fees, location, course

details and success rate in various schools and colleges

• Compiled and managed the record of inquires related to students registration and courses

• Provided information to students on course admission requirements and maintained computerized

database using Microsoft Excel for staff and students

• Assessed applicants and guided students in choosing courses based on their aptitude test

• Communicated students concerns to management and advised students accordingly

• Organized & scheduled seminars for school principals & parents about courses offered

• Handled cash and managed expense sheet for Chairperson.

Education

Post Graduate Diploma in Public Relations, Bhartiya Vidya Bhawan (India) 2001

Post Graduated Diploma in Computer Application, ISCT (India) 2000

Bachelors of Commerce, Delhi University (India) 2000

Diploma in Secretarial Practice, YWCA (India) 1996

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