Customer Service Representative

Anna Rudnytsky

732-***-**** *********@*****.*** 8 Woodland Ave. South Middlesex, NJ

08846

Education, Licensure & Certifications

SOMERSET COUNTY TECHNOLOGY INSTITUTE (SCTI), Bridgewater, NJ

National League of Nursing accredited practical /vocational school of

nursing

Diploma of Practical Nursing, 2010 (GPA: 3.75, Dean's List)

LVIV NATIONAL

UNIVERSITY, Ukraine

Master Degree in Applied Mathematics, 09/1984-06/1987

Approved by US FOREIGN CREDENTIALS & EDUCATION EVALUATION CENTER,

Wellesley, MA, 09/05/2001

Licensed Practical Nurse (LPN), issued by State of NJ Board Nursing in

2010, active through 5/31/2016

Other Languages - Ukrainian (fluent) Russian (fluent) Polish (fair

fluent)

Professional

Experience

Premiere Response, LLC/ Ethicon Program, New Providence/Somerville, NJ

Team Lead/Complaint Analyst /Health Care Professional 1/06/14 - present

u Managing of product complaints using the electronic systems Remetrex

CHATS and Siebel for Ethicon/Johnson & Johnson project as a Health

Care Professional Consultant

u Reviewing of Batch/Drug History Records; analyzing reports from

international affiliates, sales rep, customers; analyzing and coding

Product testing results and communicating with respective sites for

any discrepancies

u Generating of initial/follow-up complaint Medwatch Reports (eMDR) and

Alternative Summary Reports (ASR); reporting of Litigation cases to

FDA in timely manner and in accordance with FDA regulations

u Accountable for all product complaints from inception to closure as

well as corrective action follow-up; submission of 510(K) and PMA

applications

u Interface with Worldwide Customer Quality department to establish

processes and resolve files issues based on intra-operational and post-

operational data.

u Analyzing and coding outcomes/symptoms following implantation of

Hernia Repair Mesh and Gynecological Mesh/Sling, along with use of

Sutures, Drains, Adhesive Patches and other surgical products

according to FDA guidelines and requirements

u Monitors team to ensure on-time files completion, runs daily reports

and performs Quality Audit on daily basis. Maintains team in-depth

knowledge of company products, systems and processes.

u Responsible for troubleshooting and coordinating efforts to resolve

problems and for coordination of work flow within the team.

PRIVATE CARE DUTY ASSIGNMENT

Licensed Practical Nurse, 4/01/11 - 3/27/12

u Responsible for immobile elderly. Administered medication, treatments

and other daily care services according to physician's instructions

and patient's needs.

u Observed and recorded symptoms, vital signs, blood sugar testing.

Dressed wounds. Prepared foods according to diet, assisted the patient

with ADL essential activities. Applied independent emergency measures,

as needed. Maintained medical equipment and supplies.

u Coordinated with community, insurance companies and other medical

professionals/service providers to the patient. At the late stage,

provided palliative care, emphasized comfort measures and provided

social, spiritual and physical support to the dying patient.

LEHMAN BROTHERS Bank FSB/ Campus Door Underwriting, Florham Park, NJ

Experienced Customer Service Representative/Credit Analyst, 05/01/08 -

8/29/08

Assisted customers in making a decision about a product to buy; took

applications over the phone. Documented all calls with regards to

customer inquiries using Call Tracking System.

Reviewed and analyzed credit reports; made final credit decision on

student loans; follow-up with customers within timeframe in

regards to the initial phone calls.

Helped troubleshooting various problems with online applications and

loan procedure. Processed new client accounts, maintained customer

accounts, implemented changes to existing accounts, and filed

documents and underwriting paperwork.

LEHMAN BROTHERS Bank FSB/ Aurora, Florham Park, NJ

MS II/AUS Underwriter, 04/22/07 - 03/17/08

Validated internal Non-approved parties' lists and all external

exclusionary lists for all parties to prevent a transaction fraud.

Reviewed and cleared outstanding loan stipulations.

u Developed solid relationships with internal and external clientele;

promptly returned phone calls. Performed QC audit / checking data

integrity.

GMAC/ Homecomings Financial LLC, Parsippany, NJ

Sr. Underwriting Assistant/Account Manager, 06/01/06 - 04/22/07

Fulfilled Account Executives' and personal goals.

u Increased Account Executives' rating among brokers by demonstrating

the ability to solve challenging tasks; reviewed conditions: added

and signed off.

Washington Mutual Financial Corporation, Clark, NJ

Sr. Loan Coordinator/Account Manager, 01/05/05 - 5/30/06

u Recognized by management as Employee of the Month ( March and

September 2005).

u Managed files from approval stage to closing. Analyzed submitted

documentation.

AAMES Financial Corporation, Clark, NJ

Sr. Loan Processor /Administrative Support, 07/06/03 - 12/24/04

u Recognized by corporate as an Employee of the Month. Reached Director

Performance Club and became The Top 5 Best Loan Processors in the

company.

Twin Brooks Country Club, Watchung, NJ

Assistant Manager of Members Services, 08/01/97 - 02/23/03

u Managed staff of 10-15 people for club functions, banquets and

meetings. Recognized by management and member's association as an

Employee of the Year in The Golf's Pro Newsletter.

SkILLS

Technical - Operating Systems: MS Windows XP/Vista/7 Tools/Databases:

CPAS, COACT, LIMS, EMR/CIMS, CHATS/Remetrex, SIEBEL, MS Office (Access,

Excel/ Spreadsheets, Outlook, PowerPoint, SharePoint, Word)

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