Customer Service Representative

Brenda Cordero

**** *********** ******* *** ***, Riverdale, NY 10463 646-***-**** (

*.*******@**.***

Work Experience

June 2012 - present Durst Organization/Durst Fetner

Residential New York, NY Leasing Assistant

. Establishing and maintaining positive relations with residents at the

luxury building, The Epic.

. Administrating and assisting the leasing manager and agent with all

traffic for the on-site leasing office.

. Processing and maintaining lease applications and all related real

estate documents for new applicants.

. Organizing and completing all lease packages for Property Management

and Resident Services.

. Creating and confirming the accuracy of all leasing documents,

including new lease agreements and renewals.

. Utilizing On-Site and Building Link databases to process applications

and modify existing documents for residents.

. Managing all online marketing, including advertising apartment

listings on major marketing websites.

March 2011- June 2012 The Moinian Group

New York, NY

Assistant to the Director of Residential Properties

. Assisted the Director of Residential Properties and the Residential

Manager with daily tasks.

. Maintained and updated numerous daily reports and listings for five

luxury residential buildings.

. Managed plentiful data to produce detailed weekly reports on immediate

availabilities, traffic, rent rolls, and price grids.

. Organized and filed excessive amounts of leases, renewals, and other

residential documents.

. Communicated directly with major print mediums to prepare marketing

materials for advertising.

June 2010- March 2011 Enwood Personnel

New York, NY

Administrative Assistant

. Temporarily provided administrative support to the CEO and staff.

. Oversaw all aspects of general office coordination.

. Produced and executed documents using Microsoft Office and other

databases.

October 2009- February 2010 HITN TV

New York, NY

Development Assistant

. Temporarily accomplished research for foundations, grants, and

specific programs.

. Organized activities required to prepare, submit, and manage grant

proposals to foundations and corporate sources.

. Utilized Salesforce to input information, manage, and contact

potential clients.

. Preserved current records in database, including grant tracking and

reporting.

. Supported Director of Development and performed daily administrative

duties.

May 2008- May 2009 Atlantic Records

New York, NY

Video Promotions Intern

. Facilitated communication between the SVP and managers in submitting

music videos to major music channels.

. Tracked and ranked music video spins on music channels using

BDS/Mediabase reports.

. Operated SoundScan to track top music charts.

. Accumulated press kits and performed daily administrative duties such

as travel arrangements, expense reports, organizing artist calendars,

and recording artist appearances.

May 2008- Sept 2008 Workhouse PR

New York, NY

Public Relations Intern

. Wrote and revised press releases for non profit organizations and

events.

. Assembled press kits with biographies, press releases, press clips,

photos, and pamphlets.

. Assisted Publicists and their clients at special events.

. Performed administrative duties and provided support for the PR VPs

and executives.

Jan 2007- Jan 2008 NBC

New York, NY

Customer Service Representative

. Worked with participants in the page and studio tours programs.

. Studied NBC history and company data and provided information

regarding shows and networks; guided tourists with information about

NYC.

. Contributed high volumes of customers with merchandise selection and

ticket purchases

. Completed numerous sales transactions.

Education

Long Island University/C.W. Post 2009

Brookville, NY

Bachelor of Fine Arts in Public Relations, Minor in Electronic Media

Skills

Excellent computer skills; Microsoft and Apple operating systems including

Excel, Word, PowerPoint, and Outlook. Skilled in databases such as On-Site,

Building Link, PeopleSoft, Salesforce, Soundscan, and Mediabase/BDS.

Extremely organized and strong ability to multitask and pay attention to

detail.

Contact this candidate