Customer Service Sales

Marilyn Brodhagen

** ********* ***., ********, ******* L8H 4K6

647-***-****, ***********@*****.***

P rofessional Summary

I am seeking a challenging yet rewarding new career. Customer service has been the focus of every position that I have

also managed staff using positive coaching techniques to build a strong team. I also have experience with accounting and

point of sale programs. Conscientious and efficient are two of my strongest assets. Merchandising is one of my passions.

E xperience

Dollar Tree Canada Dates of Employment

February 2013-June 2014

Assistant Manager

Merchandise to planograms and maintain an organized and clean store

scheduling

Maintain a constant flow of inventory from stockroom to floor

Receive trucks and process stock to floor rapidly

Address customer and employee concerns and complaints

Coach staff on upselling techniques and overall customer service and merchandising standards

Avon Canada (self-employed) Dates of Employment

February 2011-May 2013

Unit Leader

Sales and customer service, setting up exciting fundraiser kiosks for breast cancer awareness

Recruiting

Managing my team

Teaching upsell sales techniques and customer service

Del’s Pastry Dates of Employment

2008-2011

Order Desk and Logistics

Process faxed and web based purchase orders

Arranged refrigerated transportation to various locations in Canada and The United States

Inventory control

Created nutritional labels for product according to government regulations

Address supplier’s questions and concerns

The Body Shop Dates of Employment

2006-2008

Third Key

Customer Service, maintaining sales quotas

Opening and closing, overseeing staff

Replenishment and merchandising to planograms, inventory manager

Home Essentials Dates of Employment

2005-2006

Manager

Customer Service, maintaining sales quotas

Arranging staff schedules, inventory control, replenishment and merchandising

Prior to my position at Home Essentials I had my own Dollar Store in Warren, ON called Just A Little Loonie. The set up

and maintenance of my store was solely my responsibility.

Organization and selection were the key factors in the success of my business.

Further Information Regarding Employment Prior to 2002 and References

Available Upon Request.

Contact this candidate