Manager Project

Lucas Hoe

LOGISTICS MANAGER - TracFone Wireless, Inc

New York, NY

*****.***@*****.*** - 606-***-****

Dynamic and self-motivated team player with strong financial, technical, and operational knowledge in

the areas of supply chain management, vendor management, and operations. Proven manager, with

documented success in identifying, managing, and launching strategic sourcing initiatives, maximizing

company ROI. Analytical problem solver, adept in analyzing data, operations, and operational processes,

identifying opportunities for improvement and thinking creatively to develop and implement solutions. Effective

communicator with the ability to clearly convey strategic insight with regards to operational and business

opportunities and risks; capable of leading and influencing change in the face of complexity and ambiguity.

WORK EXPERIENCE

LOGISTICS MANAGER

TracFone Wireless, Inc - Miami, FL - October 2007 to June 2014

TracFone Wireless is a multibillion dollar prepaid wireless service provider, encompassing brands: TracFone,

NET10, StraightTalk, TelCel America, Simple Mobile and SafeLink. TracFone is a subsidiary of América Móvil

(BMV: AMX / NYSE: AMX / NASDAQ: AMOV), a Fortune 500 company and the third largest mobile network

operator in the world, providing services to over 250 million wireless subscribers throughout the Americas.

Oversees and manages the company’s 3PL network and supply chain infrastructure, ensuring cost effective

and compliant operations and retail fulfillment to over thirty major retailers (including Walmart, Family

Dollar, Dollar General, Kmart, Best Buy, and Target) and e-commerce channels (including Walmart.com,

Straighttalk.com, Tracfone.com, and Net10wireless.com).

Through effective management of the TracFone's 3PL network and supply chain infrastructure, helped the

company win Walmart Awards - Multichannel Supplier of the Year (2013), Multichannel Supplier of the Year

for the Entertainment Division (2013), Supplier of the Year for the Entertainment Division (2013), Wireless

Supplier of the Year (2013).

Served as Project Manager and business owner for the RFP, sourcing, and subsequent re-design,

implementation, and contract negotiation associated with the company’s warranty exchange program, which is

projected to save the company approximately $1.1 million in fulfillment costs for 2014 and enhance customer

experience.

Prepares and maintains vendor network spend analysis necessary to optimize strategic sourcing and drive

cost reduction, performance improvement, and contract compliance across the company’s supply chain.

Generated analysis recommending a re-allocation of retail fulfillment volume across the company’s 3PL

network, ultimately resulting in approximately $1.8 million in fulfillment and inventory holding cost savings for

2013.

Integrates the company’s key internal objectives and customer expectations into clearly defined operational

requirements and ensures that 3PL partner and service provider agreements, KPI (key performance

indicators), and SLA (service-level agreements) are in alignment.

Implemented and manages the company’s KPI program across the 3PL and service provider network, also

leading the associated monthly and quarterly business reviews.

Implemented invoice matching and validation controls, procedures, and tools that saved the company

approximately $300,000 in fees for 2013.

DEMAND PLANNING ANALYST II

TracFone Wireless, Inc - Miami, FL - April 2010 to February 2013

Scheduled the production and fulfillment of over 15 million handset units annually (over 500 distinct phone

inventory items, including approximately 20 new model launches per year) across seven brands (TracFone,

NET10, StraightTalk, TelCel America, Simple Mobile and SafeLink), three 3PLs, and over thirty major retailers

(including Walmart, Family Dollar, Dollar General, Kmart, Best Buy, and Target).

Maintained monthly production forecasts and production schedules across multiple 3PL / handset kitting

locations; measured, tracked, and reported monthly production activity, facilitating and expediting solutions

to obstacles constraining execution of monthly production and fulfillment objectives and new launch retail

availability dates.

Collaborated with handset OEM (Samsung, Apple, LG, ZTE, Huawei, Motorola, Nokia, Alcatel, Unimax)

demand planning and logistics personnel to ensure inventory availability and supply pipeline levels were

consistent with the company’s retail shipment volume objectives, launching the company’s first smart phone

models in 2010 and first iPhones in 2013.

Continuously improved the collaborative planning and execution processes shared between the company

and its 3PLs and OEMs, enhancing operational cadence and flexibility needed to successfully react to rapid

changes in demand and business direction, helping TracFone win Walmart Awards - Walmart Supplier Award

of Excellence (2011), Multichannel Supplier of the Year for General Merchandise (2012), Supplier of the Year

for the Entertainment Division (2012), Supplier of the Year for walmart.com (2012), Wireless Supplier of the

Year (2012).

SUPPLY CHAIN MANAGEMENT ANALYST

TracFone Wireless, Inc - Miami, FL - October 2007 to April 2010

• Worked with OEMs, 3PLs, and retailers to determine their IT capabilities and create plans to quickly and

comprehensively integrate them into the company's electronic trading hub; managing EDI onboarding of new

trading partners from evaluation through SIT, UAT and launch.

• Generated and managed metrics and standard reporting to measure compliance rates of all supplier and

customer facing EDI transaction sets, improving the success rate of core transaction sets from 67% to 94%

in 2008 and maintaining above 90% success rate through 2010.

• Identified and clearly presented IT business requirements and solutions in non-technical terms to all levels of

management and created CR's to support system enhancements driven by rapidly evolving business needs.

• Continuously identified opportunities and proposed initiatives to increase trading partner EDI participation

and integration, managing them through launch.

QUALITY ASSURANCE SPECIALIST

JR HOE & SONS, Inc - Louisville, KY - June 2005 to August 2007

Collaborated with all levels of management, floor personnel and customer advocates to communicate and

implement solutions to improve product and process quality, driven by the objective of improving fulfillment

of customer quality requirements.

• Coordinated the establishment, implementation and maintenance of the company ISO 9001:2000 quality

assurance management system.

• Coordinated the company's successful AISC (American Institute of Steel Construction) certification and

registration.

EDUCATION

MBA

University of Florida, Hough Graduate School of Business - Gainesville, FL

2012 to 2014

Bachelor of Arts in International Relations

University of Kentucky - Lexington, KY

2002 to 2005

SKILLS

Supply Chain Management, Logistics, Vendor Management, Inventory Management, Demand Planning, P&L

Management, Procurement, Strategic Sourcing

LINKS

https://www.linkedin.com/in/lucashoe

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