Customer Service High School

Khadijah A. Hamm

**** **** ****** ***** *****: 770-***-****

Stone Mountain, GA 30087 Email: ******.*@*******.***

Objective:

To secure a position utilizing my skills.

Education:

****-**** Stephenson High School Stone Mountain, Georgia

Major: Business Administration

Coursework: Obtained Business Management courses

2012-Present East Georgia College Swainsboro, Georgia

Major: Psychology

Academic Awards/Achievements:

Georgia Future Business Leaders of America Excellence Award

• Received award for working with others. Cooperated in many school fundraisers, such as bake

sales. Attended numerous held field trips.

Citizenship Award

• Attended numerous fundraisers in the Metropolitan area of Atlanta, Georgia, such as Aids Walk.

• Participated in the March of Dimes

National Youth Leadership Forum on Law and Crime Scene Investigation

• Appointed nomination from Stephenson High School teachers. Traveled to Washington, D.C. with

other fellow nominees of the State of Georgia. Performed various mock trials with high school

students. Distinguished the importance and roles of law.

Involvement/Activities:

Future Business Leaders of America Secretary

• Planned and organized several fundraisers, such as Aids Walk, College Fairs, March of Dimes,

and Breast Cancer Awareness. Ability to communicate with other fellow members of FBLA

• Increased the size of FBLA’s branch for DeKalb County with ambitious recruiting skills.

Experience/Volunteer Services:

Stephenson High School – Stone Mountain, Georgia Front Desk Assistant

January 2011 – May 2011

• Provide front desk coverage between within school hours. Provide friendly and professional

customer service at all times. Answer phones and respond to inquiries of teachers, staff, students

and the general public. Prepare/Sign in and out parents. Maintain security by becoming familiar

with surroundings.

Alorica – Miami, Florida Sales Representative

July 2013 –

• Delivered customer service to previous customers with old accounts with DirecTV who wanted to

reconnect their services. Evaluated and analyzing account information regarding a setup for new

accounts in DirecTV. Reinforcing the benefits of membership by providing relevant offers that will

better the customer’s engagement with DirecTV services. Responding to customer’s questions

about DirecTV services. Goal oriented to achieve customer satisfaction.

Special Skills:

Microsoft Office Application (Word, Excel, PowerPoint); Typing, Filing, Telephone Switchboard and Data

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