Manager Management
Resume:
K EVIN KOJESKI
Brooklyn, NY 11215 *****.*******@*****.***
SENIOR IT SUPPORT SPECIALIST
Dedicated, self-directed IT professional with extensive experience supporting large corporate environments. Continually
recognized for exceptional work and superior quality of service.
Skills & Experience:
Leadership experience in a corporate environment BitLocker, SafeBoot, and other encryption
High degree of technical and troubleshooting softwares
Microsoft Exchange Server Administration
ability
10+ years working in large enterprise helpdesk Microsoft App-V (Application Virtualization)
environments Administration
Excellent Interpersonal Skills Computer/Laptop/Printer Hardware Repair
Experience monitoring and delivering team Active Directory Administration
metrics Symantec/Norton Ghost and other disk backup
Experience researching and making software
recommendations on hardware/software CA Service Desk, HEAT, and other ticketing
purchases and best practices systems
Extensive experience working with users in a Remote Support Tools (VNC, SCCM, Join.Me,
virtual environment (Citrix) RDP, GoToAssist, etc)
All versions of Microsoft Office Suite Mobile Device Support (iOS, Android, BB)
All versions of Windows OS Moderate VBS, batch, and PowerShell scripting
experience
EDUCATION
TULANE UNIVERSITY - A. B. FREEMAN SCHOOL OF BUSINESS New Orleans, LA
Bachelor of Science in Management - Information Systems May 2008
WORK HISTORY
GREENCASTLE ASSOCIATES CONSULTING Philadelphia, PA
Associate Management Consultant February 2014 – Present
o Part of a 12 person team that developed, launched, and assessed a recycling program for a Fortune 500 company at
over 450 sites nation-wide
o Assisted with coordination of logistics network by working with on-site personnel across the country and top
management at headquarters office
o Traveled extensively to sites across the country to assess the performance of the program, suggest improvements, and
collect best practices
BLUE CROSS AND BLUE SHIELD OF LOUISIANA Baton Rouge, LA
Senior Systems Technician October 2012 – February 2014
o Served as the primary interface for all technicians and interns, and developed and tracked performance metrics for the
Desktop Support team
o Analyzed trends and determined root cause of incidents, to provide a more proactive IT approach
o Worked with high-level management on special projects to provide research and recommendations on new
technologies and procedures, including a new IT standards for hardware and software
o Supported and provided troubleshooting for users in a Citrix virtual environment
o Primary technician responsible for sequencing and packaging applications in Microsoft App-V
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UNIVERSITY OF NEW ORLEANS - (Medicaid Technical Services Contract) Baton Rouge, LA
Helpdesk Manager October 2011 – October 2012
o Promoted to the role of manager over four employees and two student interns, during a period when reorganization
by the client increased our customer base over 400%
o Served as primary IT interface during all RFP’s and vendor selection activities, including the selection of hardware for
desktop thin-client rollout and an overhaul to our software deployment and management systems
o Established and tracked metrics to ensure the team was meeting performance goals, and created a new incentive
program to boost employee motivation
o Responsible for the creation and communication of regulatory procedures for the desktop support team that was
supporting over 7,000 users across numerous locations state-wide
IT Coordinator I August 2008 – October 2011
o Primary IT support interface for all high-priority users and requests, including the executive staff team of Louisiana
Department of Health and Hospitals
o Extensive experience working in an environment heavily regulated by HIPAA, and familiar with records encryption
and storage policies necessary to stay in compliance
o Responsible for account creation and management in Exchange & Active Directory
o Created and deployed system images as well as software rollouts
LIVINGSTON PARISH SCHOOL BOARD Livingston Parish, LA
Computer Technology Intern May 2003 – August 2007
o Serviced and repaired computers at all parish schools in conjunction with Helpdesk Technicians
o Installed and set up new computer labs at schools
o Installed computers and peripheral equipment throughout the school district network
REFERENCES
Diane Batts – Director (Medicaid Technical Services Contract) – 225-***-****
Eric Nail – Team Lead (Blue Cross and Blue Shield of LA) – 225-***-****
Chris Newsom – Supervisor (Medicaid Technical Services Contract) – 225-***-****
*Additional references available upon request
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