Customer Service Sales

Mavis Caesar

**** *********** **. ******, ** 214-***-**** *****.********@*****.***

Objective To obtain a position within an organization or company where my financial management and customer service experience can be utilized in efforts to insure company growth.

Professional Experience

The Dallas Connection Dallas, TX 3/2011 – 5/2014

Sales Manager-Advertising

* Developed strategic advertising plans for small, mid, and large businesses. Consulted with clients on the best use of their marketing dollars including print and online campaigns.

* Planned, organized, and executed advertising contracts consisting of print yellow pages, direct mail, yellowpages.com, and search engine packages (Google, Yahoo, etc).

* Developed initial concept development, research analysis, presentations, revision work, approval of copy, design, production, art, and final execution of ad campaigns.

* Demonstrated success at building relationships with business owners and served as liaison between multiple departments including sales, marketing, art & design, publishing, customer service, and collections.

* Consistently exceeded sales objectives by 5-7% for 3 1/2 years.

* Identified and resolved customer concerns including dispute resolution, receiving and processing billing information, and collection efforts on delinquent accounts.

* Prospected and converted leads generated by a referral channel, marketing campaigns, cold-calling, and industry events.

Citi Financial Irving, TX 1/2009 – 2/2011

Mortgage Loan Officer – Call Center

* Identified proper usage of leads for various refinance and purchase programs.

* Received processed and cleared conditioned.

* Maintained an above average production level.

* Originated Mortgage loans for Conventional, FHA, and VA programs.

* Analyzed applicants financial status, credit and property evaluations. Conducted inside and outbound cold calls to generate business. Worked with existing portfolio customers to maintain market share.

Countrywide Home Loans/Bank of America Richardson, TX 11/1999 – 12/2008

Mortgage Loan Officer/Team Leader – Call Center

* Renegotiated changes with UW in efforts to insure loans were acceptable.

* Maintained up to date knowledge of all programs policies and procedures.

* Consistently averaged above sales norm per Account Executive team of 15.

* Mentored, trained and counseled Account Executives.

* Conservationist: Saved and resold all of Teams canceled files and did collections on all Teams delinquent accounts to refinance into up to date paid to date accounts

* Reconciled all first payments delinquent accounts

* Assisted senior level credit officers with complex loan applications.

* Conducted inside and outside phone cold calls in order to generate business.

* Worked directly with portfolio customers to keep business in house.

Education

Coursework in Accounting. Finance and Business Administration. Attended investment Banking Seminars. Dallas County Community College District and numerous other courses including Zig Zigler

Accomplishments

Bank of America

* 2000, 2002, 2003, 2004 - President’s Council Award, Top Producers as Loan Officer

* 2005, 2006 - President’s Council Award, Top Team Manager

Citi Financial

* 2010 - Awarded Top Producer

* Numerous other awards for call ratios and close ratios

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