Customer Service Manager
Resume:
SHARONDA M. HIGH
***** ******** *** *********, **, 44120 Phone: 216-***-****(Cell) E-mail:*******@*******.***
SUMMARY OF QUALIFICATIONS
Active U.S. government Secret security clearance
* ***rs’ experience of working, teaching, and supervising various Logistical jobs in multiple countries
within the Department of Defense
Lead Supervisor in charge of inventory control, shipping and receiving, accountability and office
administration
Proven analytical, problem solving, and communication skills
Competent leader with demonstrated success in high stress environments
Competent in MS Word, Excel, Outlook and PowerPoint
PROFESSIONAL EXPERIENCE
February 2014 – Present Lockheed Martin Corporation Kandahar, Afghanistan
Logistics Management Analyst
Controlled the efficient flow of goods, services, and information worth over $20M dollars between points
of origin through customer placement
Demonstrated professionalism and superb customer service for an Medium Altitude Reconnaissance
and Surveillance Aircraft System providing support to four clients comprised of over 300 customers
Ensured customer service and time objectives were achieved within existing financial constraints in
order to meet marketing and financial objectives.
Developed solutions to a variety of problems of moderate scope and complexity, implemented policies
to ensure that information was kept confidential and secure.
Performed weekly and bi-monthly inventory updates
Developed reports using Microsoft Word, Excel, and PowerPoint; which provided analysis and feedback
to senior management
Ensured the execution and continuous improvement of standard logistics processes, such as the
replenishment system, data interchange systems, demand management, electronic data systems
administration and related functions.
August 2013 –February 2014 AC First/ AECOM Kandahar, Afghanistan
Property Accountability Specialists Lead
Taught a combination of over 50 military, civilian, and defense contractors’ basic inventory and accountability
procedures.
Delegated responsibilities to subordinates to successfully complete tasks in a timely manner
•Multi-warehouse national company is hiring an Inventory Manager for their local operation. This person will be overs eeing a major supplier and be responsible for inventory managem ent, vendor performance, replenishment, forecasting, demand planning, inventory turns, in-stock goals and supplier programs.
•Bachelor’s degree required, preferably in Inventory Management, Purchasing, Operations, or Business related field, MBA preferred.
•Minimum 5 years of experience in a purchasing and replenishment role required.
•Experience in a multi-warehouse national distribution network.
•Deep understanding and hands-on experience in the following areas: MRP, DRP, S & OP Processes, Forecasting, Production/Inventory Planning and Scheduling, Vendor Managed Inventory (VMI).
•Ability to work as a team player towards mutual goals.
•Demonstrates good interpersonal, verbal and written communication, problem solving, negotiating and time managem ent skills.
•Proficiency in MS Office, particularly Excel and Access at intermediate level, advance preferred.
SHARONDA M. HIGH
11813 Imperial Ave Cleveland, OH, 44120 Phone: 216-***-****(Cell) E-mail:*******@*******.***
Interfaced with designated government representatives and other departments and ensured operations are in
government compliance.
Contributed to the completion of organizational projects and goals by performing tasks requiring discretion
and personal accountability
Assisted with the responsibility for the care and processing of Army vehicles and equipment for storage worth
over $50M.
July 2012 – August 2013 AC First/ AECOM Bagram,
Afghanistan
Inventory Technician
Conducted numerous inventories throughout Afghanistan ensuring proper property accountability of
government equipment worth over $500M
Documented Hand Receipts and Shortage Annexes were signed and updated, prepared LTDD’s (Lost,
Theft, Damage, and Destroy) documents and responsible for 100% and 10% cyclic inventories.
Planed, organized and participated in the overall evaluation of inventory which include inventory counts;
coding and labeling supplies, equipment and related inventory; distributing and tracking materials;
receiving, unpacking as well as sorting and stocking inventory; checking delivery invoices for accuracy.
Conferred with a variety of departments and various personnel to coordinate production, or shipping activities
and eliminate delays.
May 2007- July 2012 United States Army Fort Campbell,
Kentucky
Logistics Specialist
Assisted in preparing inventory for transportation and mechanical property.
Responsible for the management, accountability, requisition, receiving, issue, and turn-in of property
valued in excess of $10M.
Maintained records of expendable, durable and non-expendable equipment by type, value, and
serviceability.
Consistently recognized for exceptional job performance. Awarded Certificate of Achievement and Army
Achievement Medal
January 2008- January 2009 United States Army Fort Campbell,
Kentucky
Logistics Support Supervisor
Successfully positioned over $30M worth of equipment from FT. Campbell, KY to Afghanistan
Ensured compliance with procedures, specifications, and safety practices
Prepared, annotated and distributed shipping documents for various carriers DHL, Fed-Ex, National
Cargo
Coached employees and issued disciplinary action as required.
•Multi-warehouse national company is hiring an Inventory Manager for their local operation. This person will be overs eeing a major supplier and be responsible for inventory managem ent, vendor performance, replenishment, forecasting, demand planning, inventory turns, in-stock goals and supplier programs.
•Bachelor’s degree required, preferably in Inventory Management, Purchasing, Operations, or Business related field, MBA preferred.
•Minimum 5 years of experience in a purchasing and replenishment role required.
•Experience in a multi-warehouse national distribution network.
•Deep understanding and hands-on experience in the following areas: MRP, DRP, S & OP Processes, Forecasting, Production/Inventory Planning and Scheduling, Vendor Managed Inventory (VMI).
•Ability to work as a team player towards mutual goals.
•Demonstrates good interpersonal, verbal and written communication, problem solving, negotiating and time managem ent skills.
•Proficiency in MS Office, particularly Excel and Access at intermediate level, advance preferred.
SHARONDA M. HIGH
11813 Imperial Ave Cleveland, OH, 44120 Phone: 216-***-****(Cell) E-mail:*******@*******.***
Visually inspected, counted and segregated all incoming supplies, equipment, and repair parts to
include weapons and ammunition.
November 2005- May 2007 United States Army Yongsan, South
Korea
Supply Specialist
Created, maintained, prepared and administered filing systems which increased office efficiency.
Answered phone calls and ensured detailed messages were relayed promptly to the appropriate source.
Ensured customer requirements were met and addressed in a timely manner.
Prepared reports, letters, memorandums and other related documents.
Ensured that equipment and supplies were utilized properly.
ADDITIONAL TRAINING
Associates of Arts, Business Administration (58 Semester Hours) American Military University, Charles Town,
WV, Completion November 2014
Property Book Unit Supply Enhanced( PBUSE) Course 2007 Fort Campbell, KY
Unit Supply Specialist Course 2006 Fort Lee, VA
High School Diploma 2005 Cleveland, OH
•Multi-warehouse national company is hiring an Inventory Manager for their local operation. This person will be overs eeing a major supplier and be responsible for inventory managem ent, vendor performance, replenishment, forecasting, demand planning, inventory turns, in-stock goals and supplier programs.
•Bachelor’s degree required, preferably in Inventory Management, Purchasing, Operations, or Business related field, MBA preferred.
•Minimum 5 years of experience in a purchasing and replenishment role required.
•Experience in a multi-warehouse national distribution network.
•Deep understanding and hands-on experience in the following areas: MRP, DRP, S & OP Processes, Forecasting, Production/Inventory Planning and Scheduling, Vendor Managed Inventory (VMI).
•Ability to work as a team player towards mutual goals.
•Demonstrates good interpersonal, verbal and written communication, problem solving, negotiating and time managem ent skills.
•Proficiency in MS Office, particularly Excel and Access at intermediate level, advance preferred.
Contact this candidate