Customer Service Administrative Assistant
Resume:
LaDorien Gaines
Atlanta, Ga *****
Mobile: 972-***-**** * *********@*****.***@yahoo.com
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills,
administrative/clerical experience, and ability to work well with people in the fashion
industry.
EXPERIENCE:
October 2014 – Present
DB Schenker Administrative Assistant Irving, TX
Administrative Assistant
• General office duties
• Word processing
• Data entry
• Database Search of Products and Procedures
• Auditing documents
• Answering phones
• Distributed mail
• Maintained calendars
• Made travel arrangements
• Reviewed orders terms and conditions for special conditions
• Completed Operational Requirements
• Coordinated meetings
• Closed and filed Orders
• Coordinated international and domestic shipments
February 2013 – October 2014
Eckert & Zeigler Analytics Administrative Assistant NW Atlanta, Ga
• Process purchase orders for Power Plants and other customers
looking to order Radioactive Isotopes to calibrate equipment and other purposes
• File Purchase Orders
• Review Purchase orders terms and conditions for special conditions
• Correspond with different customers about their purchase orders,
Radioactive Materials and shipping instructions
• Correspond with California offices for relevant orders that com .
• Resolved administrative problems by coordinating preparing
reports, analyzing data, and identifying solutions.
• Provides information by answering questions and requests.
• Maintained supplies inventory by checking stock to determine
inventory level; anticipated needed supplies; placed and expedite orders for
supplies; verified receipt of supplies.
• Completed operational requirements
• Contributed to my team effort by accomplishing related results as
needed
• Implemented Purchase Order Tracking System
• Handled Beckman & Coulter Contract Purchase Order
September 2012- Novemer 2012
Kelly Services/Apple Inc. Tier II Technical Support Advisor Jonesboro GA
• Give quality technical support for the Apple iPhone
• Complete peer feedback for technical issues
• Provide support to the user community including identifying,
researching and resolving technical problems
• Schedule repairs at nearest Apple Retail Store
• Provide clear and practical guidance for Apple products.
• Diffuse irate or difficult customer problems
• Troubleshoot hardware and software issues with Apple IOS devices
• Contact Customers on Engineering Correspondence
• Provide personal service to Apple Customers
• Handle sensitive and confidential information on Apple products and
procedures
• Daily and hourly check voicemails regarding customer open cases
• Provide efficient documents of customers calls
• Keep track of daily feedback surveys and stats of customers calls
• Research Apple database
• Train Tier I advisors on calls
• Provide feedback on Tier 1 Consults
• Fully efficient in Mac OsX integrated software
• Worked on a daily basis with a iMac and MacBook Pro computer
• Troubleshoot issues on Apple computers
January 2012 – September 2012
Kelly Services/ Apple Inc. TIer I Technical Support Advisor Jonesboro GA
• Give quality technical support for the Apple iPhone
• Complete peer feedback for technical issues
• Provide support to the user community including identifying,
researching and resolving technical problems
• Schedule repairs at nearest Apple Retail Store
• Provide clear and practical guidance for Apple products
April 2010 – February 2011
Comcast Recruiting Coordinator/ Assistant Norcross GA
• Support the Sr. Recruiter in the implementation of recruitment
objectives, policies.
• Assist and coordinate with recruitment team in preparation of
manpower plan & accordingly prepare monitor and control, an efficient
recruitment plan.
• Receive all the electronic job applications, sort and classify based
on each job category and store in database for retrieval as and when required.
• Specific recruitment processing tasks include: short listing
candidate CV’s against job descriptions, updating vacancy and applicant status
within the recruitment procedure, organizing interviews and producing interview
schedules, liaising with applicants to provide updates on their progress etc.
• Proactively plan and manage recruitment for all positions within the
relevant departments; including managing attraction campaigns and candidate
sourcing, short listing candidates, skills & personality testing, behavioral interview
assessment with line manager and offer negotiation.
• Arrange for test & interview appointments with the short listed
candidates for testing and administer tests/assessments.
• Manage vacancy and candidate records on software and, ensuring
that all data and information is accurate and up to date in applicant tracking
system (Brassring and RecruitMax).
• Utilize online recruitment services to attract and source applicants.
• Generate weekly/monthly recruitment reports.
EDUCATION:
High School Diploma
August 2001 – May 2005
Creekview High School Carrollton TX
SKILLS & OTHER QUALIFICATIONS:
• More than 5 years of professional experience providing office,
administrative, customer service, technical, and clerical support.
• Ability to quickly adapt to organizational changes, switching roles as
needed and maintain productivity.
• Quickly embrace new business concepts, procedures and methods.
• Ability to take on new assignments and follow through work orders
under little or no supervision.
• Anticipating & analyzing problems, then formulating effective
solutions while always striving to provide flawless work output.
• Proficient in utilizing MS Office Suite programs: Word, Excel,
Outlook.
• Keen understanding of recruitment processes and back end
processing, including updating ATS, verifying employment data, conducting
reference checks, and preparing recruitment reports.
• Accustomed to working in a fast paced environment and meeting
deadlines.
• Excellent telephone, filing and organizational skills.
REFERENCES AVAILABLE UPON REQUEST
REFERENCES
*Latina Stringer/ Dallas, TX
Kelly Services: Apple Inc. Technical Support Team Leader
3/2010-present
*Ursula Harrison/ Atlanta, Ga
Kelly Services: Apple Inc. Technical Support Representative
4/2010-present
*David Schafer/ Dallas, TX
Kelly Services: Apple Inc. Manager On Duty
3/2010- present
*Lisa Prescott/ Atlanta, Ga
Comcast: Recruiting Coordinator
1/2007- present
Contact this candidate