Customer Service Sales
Resume:
Cynthia I. Sauceda
***** ******* **** ****. ****, Texas, 77449 / Cell: 281-***-****
Email: **************@**********.***
Professional Summary
A Highly skilled individual specializing in administration, customer service, database processing, records management
and all forms of office production. Multi faceted, efficient & reliable administrative professional with experience in
supporting executives, sales and managers to improve internal operations for the company. Superior in dealing with
pressure and prioritizing responsibilities, Self motivation, Multi tasking and completion of project goals in a fast paced
environment. Diversified skill sets covering administrative support, client relations, writing, account and project
management.
Highlights
KEY SKILLS:
Microsoft Proficient
Process oriented
Meditech / CPN / CPOE (Healthcare
Spreadsheets/Reports /Peripheral devices
Software)
PDFILL Editor (Graphic / Drawing Software)
Teamwork / Team leadership Skills
Fast Pass Security System
People Management Skills
Language Interpreter
Accuracy and attention to details
Key Sales and Marketing Skills
Tolerant and flexible to different situations
Professional Experience
Post Partum Unit Secretary 11/ 2013 Current
HCA West Houston Hospital
• Transcribing medical information per doctor’s notes or nurses requests using the appropriate programs i.e.
Meditech, CPN and CPOE.
• Managing the reception area, including greeting the visitors and responding to telephone and in person
requests for information.
• Track access entry points via hospital security systems. Supply badge passes and grant department access to
employees, vendors and visitors.
• Create copies, fax and handle all incoming and outgoing correspondence. Facilitate a working relationship with
co tenants and building management. Receive and distribute mail.
• Manage office operations, monitor office equipment. Input all request orders for service.
• Escort patient transfers.
• Preform Cycle inventory counts of material inventory.
Cynthia I. Sauceda
19319 Cypress Peak Lane. Katy, Texas, 77449 / Cell: 281-***-****
Email: **************@**********.***
• Serve as a language interpreter for patients and visitors.
Account Representative 08/ 2010 – 03/ 2012
La Subasta Newspaper
• Monitored Company’s website
• Created and maintain spreadsheets using Excel functions and calculations to develop reports and lists.
• Provided daily customer service for advertising clients
• Created face to face presentations.
• Translation of ads from English to Spanish for clients.
• Obtained the approval for ad proofs, and process ad for publishing.
• Managed payments for account and complaints.
• Met all daily publishing lines.
• Made copies, sent faxes and handled all incoming and outgoing correspondence.
• Facilitated a working relationship with co tenants and building management.
• Organized files, developed spreadsheets, faxed reports and documents.
• Properly route agreements, contracts and invoices through the signature process.
Logistics Merchandising Associate 03/ 2008 – 08/ 2009
Wal Mart Supercenter
• Staged stores departments per logistic report and specs.
• Leadership role in delegating duties per manager’s notes.
• Staged new merchandise and removal of deleted merchandise.
• Performed cycle inventory counts.
• Data entry into stores system via a handheld telzon device.
• Maintained the upkeep of the sales floor.
• Provided stock merchandise support.
• Managed price points for Merchandising specials, and clearance.
• Provided customer service.
Cashier / Cash Office Associate 12/ 2005 – 03/ 2006
Target
• Provided customer service.
Cynthia I. Sauceda
19319 Cypress Peak Lane. Katy, Texas, 77449 / Cell: 281-***-****
Email: **************@**********.***
• Maintained accurate transactions of customer’s purchases and returns.
• Provided merchandise floor support.
• Trained in cash office procedures.
• Supplied funds to stores registers.
• Created the bank deposits.
Cashier/ Hub office Associate 10/ 2002 – 12/ 2003
Sears Roebuck & Co.
• Managed the reception area, and greeted all visitors.
• Responded to telephone and in person requests for information.
• Served as central point of contact for all outside vendors needing to gain access to the building.
• Assisted customers with credit applications, returns, and purchases.
• Distributed stores funds to sales floor registers while maintaining our office registers and handled bank
deposits and check cashing services (i.e. IRS refunds, paycheck, etc.).
• Locked store safe and set office alarm.
• Dispersed mail, created copies, faxed office documents, handled all incoming calls and correspondence.
Cashier / Third Shift Stock Lead 06/ 2001 – 09/ 2001
Wal Mart Neighborhood Market
• Supervised 6 8 employees in the general merchandise department.
• Delegated specific responsibilities per associate.
• Provided floor support and maintenance of sales floor.
• Maintained all excess merchandise was properly stored and moved to the backroom.
• Monitored associates attendance.
• Created store items of the week and managed price points.
Cynthia I. Sauceda
19319 Cypress Peak Lane. Katy, Texas, 77449 / Cell: 281-***-****
Email: **************@**********.***
Contact this candidate