Customer Service Administrative Assistant
Resume:
Alice Watkins
Houston, TX 77079
OBJECTIVE
Currently seeking a challenging position that will allow me to utilize my interpersonal, administrative, and technical
skills/experience to enhance and support a thriving organization. I enjoy working with people face to face and helping
them whenever possible.
SKILLS
Highly Motivated Microsoft (All Applications) Technical Support
Self Starter Marketing Experience Customer Service
Team Player Multiple Database Administration Excellent Customer Care
WORK EXPERIENCE
Vista Continuing Care Center Pasadena, TX August, 2012 – Present
Dietary/Assistant Activities Director
• Oversee the residents in the dining room at all times and handle any incidents that may occur
• Plans, schedules and conducts activity programs that provide physical, intellectual, social, emotional and
spiritual opportunities and challenges for the residents
• Plans appropriate programs for holidays and special events
• Conducts initial assessment with each resident upon move-in to introduce Activities/Wellness program and to
learn of resident's own personal interests and likes/dislikes
• Encourages residents to attend the activities and builds enthusiasm for the programs
• Responds creatively to resident requests for programs and activities. Designs events to meet the interests of
the residents
• Conduct all resident activities and procure prizes for games
Fundtech Salt Lake City, UT December, 2006 – June, 2012
Customer Care Specialist
• Intermediate proficiency with all Microsoft Applications
• Received all incoming calls on multi-line system
• Greeting all visitors
• Received and distributed all mail and communications including faxes
• Ordered and maintained all office supplies
• Composed and maintained routine correspondence to and from internal and external customers
• Handled modifications to accounts including extremely sensitive and confidential information
• Handled accounts from setup, modifications and closing accounts in multiple database systems
• Handled customer service including shipping and receiving of Mobilescape product
• Performed on-call duties for Technical Support of product Mobilescape
Riverside General Hospital Houston, TX November, 2000 – June, 2006
Administrative Assistant
• Assistant to Program Director of The Service Station
• Non-profit grant for social services in substance abuse treatment facility
• Performed clerical duties of a responsible and confidential nature
• Maintained and reconciled complex financial and statistical reports
• Compiled, analyzed and interpreted data
• Facilitated meetings and instructed classes
• Maintained and submitted all billing payments for vendors
• Maintained all employee files for The Service Station
• Assessed all indigent patients regarding social service entitlements
• Established and maintained all patient files for the program
EDUCATION
The Art Institute of Houston Houston, TX 1998
The School of Culinary Arts
San Jacinto College Pasadena, TX 1994
Academic Courses
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