Customer Service Project Manager

Katina (Thomas) Hall

*** ********* ***** ******, ** 30290 770-***-**** **********@*****.***

Objective

To obtain a position by which I can grow and utilize my exceptional customer service skills.

Functional Summary

Over 15 years of extensive experience performing a combination of professional services to include

telecommunications, employment services, public and private administration, student recruiting, medical & general

recruiting, resource development, professional contract services, workshop facilitation & training, work at home

customer service, resume writing, graphic design, speech writing, event coordination, etc.

Skills Summary

1. Microsoft Office 4. Project Management 7. Credit Counseling

2. Job Search Assistance 5. Telecommunications 8. Workshop Coordination

3. Customer Service 6. Medical Recruiting 9. Professional Presentations

Professional Experience

Milestone Consulting/Independent Contracts– Home-Based, GA Project Manager 02/02 – 07/13

Performed a variety of professional independent contract projects and services to include administrative

customer

service, word processing, graphic design, extensive telephone communications, and database

management.

Medicon Staffing, Inc. – Atlanta, GA Recruiter & Business Coordinator 7/11 – 2/12

Recruited and matched medical professionals with appropriate medical positions. Developed marketing

strategies and correspondence for business development purposes. Coordinated all office intake services.

West at Home – Omaha, NE - Online Customer Service Agent 08/06 - 11/07

1.Performed daily functions of call taking and data entry. Resolved customer issues and provided exceptional

customer service. Placed phone orders and registered customers for marketed products and services.

OnPoint Advocacy – Online Advocacy Coordinator/Writer 08/07-11/07

1. Performed online bi partisan advocacy projects for U.S. House and Senate. Wrote letters addressing bi

partisan political issues on behalf of constituents.

Georgia Department of Labor – Atlanta, GA Employment Specialist 05/99 - 09/01

2. Provided career guidance and identified transferable skills. Assessed appropriate knowledge, skills, and

abilities of clients. Facilitated financial management, positive attitude, career planning, and job skill

workshops.

3. Matched and recruited job seekers with employers, educational resources, and certification programs.

4. Provided special assistance for clients with disabilities.

5. Created new resource guide to phase into career centers.

6. Operated help desk in career center assisting clients with computers and office equipment.

7. Instrumental in converting “unemployment offices” into new “Career Centers” concept.

First Data Corporation – Atlanta, GA Legal Specialist/Debt Management 12/95 - 2/99

1. Performed daily collection duties, and processed bankruptcy and debt management plans.

Southern Polytechnic Institute – Marietta, GA Financial Aid/Records Coordinator 07/94-12/94

2. Advised students and parents on financial aid information and procedures. Processed and coordinated

financial aid records using the university FAT GEN system. Set up and transcribed financial aid appeal

meetings.

Clark Atlanta University - Atlanta, GA Student Co-Director -Volunteer Center 09/93 - 05/94

3. Recruited and matched university students with local community volunteer opportunities.

Education & Achievements

M.A. (Student) Marriage & Family Therapy/Counseling – Amridge University, Montgomery, AL

Master of Public Administration (HR Career Track) – Georgia State University, Atlanta, GA May 2000

Bachelor of Arts Psychology – Clark Atlanta University, Atlanta, GA May 1994

EXCEL (Executive Leadership) Graduate, May 2001 – GA Dept of Labor & University of Georgia

National Career Development Facilitator Certificate, May 2001

Customer Satisfaction/Highest Productivity Award, Georgia Department of Labor, 2000

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