Customer Service Administrative Assistant
Resume:
Linda Michelle Padron
Humble, TX 77396
**************@*****.***
EMPLOYMENT HISTORY
Administrative Assistant/ Substitute/Teacher
Eternity Christian School and Childcare, Houston, TX January 2014- Present
• Assist the Director with any task or errands that need to be done daily.
• Answer telephone calls of parents and potential clients, receive money from clients and record them into the
computer's accounting software.
• File and organize student records, update preschool allergy list monthly and make copies for teachers and
caregivers.
• Attend training classes regarding supervision, rules and regulations of childcare facilities.
• Teach and supervise kids ages infants thru 6th grade when needed.
Technical Analyst/ Technical Lead
Lender Processing Services, RealEC Technologies, Houston, TX August 2011- July 2013
• Translated functional/business requirements into technical specifications for the development staff and
analyzed and documented the technical specifications for existing software applications.
• Worked closely with the architecture staff to design and document technical solutions and updated technical
specifications and other necessary technical documentation throughout the project's development life cycle.
• Presented technical solutions in a meeting environment to department leadership for review and approval and
responsible for the ownership, supervision, and direction of all development activities during a software release
program.
• Assisted and cleared blocking issues for development resources and reported issues dealing with the Web UI and
communicated daily updates regarding project status with appropriate team members.
Bank and Vault Teller
JP Morgan Chase Bank, Houston, TX September 2006- January 2009
• Examined deposit or withdrawal documents for completeness and accuracy, validated account information,
processed teller transactions, and balanced all monetary totals.
• Prepared monetary bag deliveries for Brinks to pick up.
• Prepared, counted and verified contents of currency orders for the branch.
Customer Service and Problem Resolution Representative II
Convergys, Houston, TX July 2003-January 2004
• Administered customer support for a leading technology company.
• Changed and manipulated hardware/software configurations and settings via telephone interaction with customers
while detailing all information on databases.
• Troubleshot, diagnosed, resolved technical problems, transferred to appropriate departments and created
specialized tickets to dispatch field technicians.
EDUCATION
University of Houston, C. T. Bauer College of Business, Houston, TX
Bachelor of Business Administration in Management Information Systems (MIS), Graduated December 2010.
LEADERSHIP
Volunteer Youth Leader, Cross Road Youth Ministries March 2012- Present
• Lead weekly bible studies for youth 6th grade -12th grade that encourage and motivate them to do better in all
areas of their life.
• Participate in monthly or quarterly outings to get to know the youth better and develop healthy relationships with
them all (Youth Conventions, Youth Camps, Seminars).
• Interact with their parents and develop healthy and trustworthy relationships with them.
• Organize and coordinate activities quarterly to raise money for youth to attend special events.
Volunteer Youth Director Assistant, Worlds Apart Ministries June 2008- March 2012
• Led weekly bible studies for youth 6th grade -12th grade that encourage and motivate them to do better in all
areas of their life.
• Participated in monthly or quarterly outings to get to know the youth better and develop healthy relationships with
them all (Youth Conventions, Youth Camps, Seminars).
• Interacted with their parents and developed healthy and trustworthy relationships with them.
• Organized and coordinated activities and events to raise money for youth to attend special events.
TECHNICAL SKILLS
• Team Foundation Server
• SharePoint
• SQL Server Reporting Services 2008- Develop Reports
• SQL queries in SQL Server
• Microsoft Outlook 2010
• XML
• Visual Studio 2010
LANGUAGES
• English
• Spanish (read & write)
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