Engineer Manager
Resume:
AUNG WIN HTET
** *** ** ** ******, Brooklyn, NY *1214
******@*****.***
SUMMARY
Highly talented and accomplished system engineer 6 year experiences in installing, configuring and
implementing Contact Centre System, Interactive Voice Response (IVR) and Proactive Contact Solution
(PCS). Proven ability to coordinate technical teams, vendors, and oversees complex projects. Familiar
with government, military, and corporate environments. .NET/Java, Windows and LINUX systems
administration experience. Quick learner for new technologies.
EDUCATION, CERTIFICATION, PROFESSIONAL TRAINING
Bachelor of Business (Computing) Jan 2008 RMIT University
Avaya Certified Support Special (ACSS) Avaya Aura ® Experience Portal with Proactive Outreach
Manager
Avaya Support Professional Specialist (ASPS) Avaya Contact Center Control Manager
Avaya Voice Portal Configuration and Troubleshooting Training
Avaya Proactive Contact Solution Training
Avaya Contact Center Control Manager Training
PROFESSIONAL EXPERIENCE
2013 2014
Application Developer
Jebsen & Jessen Communications (S) Pte Ltd, Singapore
Performed CTI (Computer Telephony Integration) software development based on the customer
•
requirement specifications and as accordance to the Company’s Project Implementation
Methodology.
Assisted Sales & Marketing team in product demonstrations and responding to clients’ queries.
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Maintained good client relationship and perform work in an efficient and professional manner.
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Worked closely with multiple partners to support product integration.
•
Configured setup and troubleshooting the IVR, CMS, AEP servers remotely using TeamViewer.
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2009 2013
System Engineer
Radiance Communications Pte Ltd, Singapore
Coordinated the various tasks of Contact Centre, IVR, PCS system development and oversaw full
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transition into production.
Assisted the company and its clients by working on various third party system components.
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Worked as a team member and independently in areas such as: project planning, implementation,
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migration, QA and operations.
Developed in web service, report tools, softphone development integrate with Contact Centre, IVR,
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PCS Systems.
2008 2009
Software Engineer
Wei Long Electronics Pte Ltd, Singapore
Served as a team member designed and developed Electronic Parking System (EPS) and Payment
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Kiosk using C++, Visual Basic.
Assisted to liaise and work with card issuers, merchants and relevant stakeholders to develop and
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implement of the Electronic Parking System (EPS).
Successfully Implemented and tested SMS Redemption Ticket System.
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TECHNICAL SKILLS
Operating Systems: Linux/Unix, Windows XP/7/2003/2008
Products: Avaya Interaction Voice Response (IVR), Avaya Experience Portal (AEP), Avaya Proactive
Contact Solution (PCS), Avaya Interaction Centre (AIC), Avaya Aura Contact Centre (AACC), Avaya Call
Management System, PABX, Nortel Symposium Contact Centre, ININ Contact Centre Solution
Programming Languages: C#, .NET, C/C++, Visual Basic, CCXML, VXML, JavaScript, MS SQL, Java
Software: MS Office, Project, Visio, Eclipse, Toad for Oracle
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