Customer Service Sales

Jenna Caffiero

**** ****** ***. ****** *****, CA 93950

831-***-**** jennacaffiero@yahoo.com

Enthusiastic and reliable professional with proven background in administration,

building staff and client relationships and office support. Effective liaison skills,

coordinating with management, vendors, clients and outside agencies. Skilled

at establishing and developing cooperative relationships as well as bringing

teams together to solve problems.

Proven reputation as systematic out-of-the box thinker, creative problem

solving, and handling multiple tasks in a fast-paced service environment. Highly

adaptive, efficient, flexible, creative and skilled at bringing various individuals,

resources and teams together to work cooperatively in solving issues. Excel in

assessing customer needs and meeting their business requirements.

SELECTED ACHIEVEMENTS

Responded quickly and redirected accurately all customer

inquiries. Followed up on requests that resulted in successful

relationships with customers.

Acted as effective liaison between management, sales, and

customers, which greatly improved communication in meeting

goals.

Company was short staffed to meet high volume of car

reservations. Ensured specialty cars were delivered to meet all

customer requests. Spread out deliveries to meet schedules.

This resulted in objectives being met in a timely manner.

Managed and coordinated day-to-day operations in busy

car lease environment. Greatly improved efficiency of front

desk functions.

EDUCATION

AA Degree, Liberal Studies Gavilan Community College, Gilroy, CA

Computers

Word – Excel - Power Point – Outlook – Opera – Aloha – WMS – Envision – EAS/

EMS - Passkey

PROFESSIONAL EXPERIENCE

Hyatt Regency Monterey, Monterey, CA 2009 to

Present

Billing Coordinator/Administrative Assistant for Catering and Convention

Services: Ensure correct billing is completed for the catering/banquets

department, responsible for posting monthly transactions, preparing monthly

invoices and statements, posting cash receipts and wire transfers, reconciling A/

R balance, communicating with customers regarding collection issues and

assisting with various special projects as assigned. I provide administrative

support to all managers by handling all group reservations, creating contract

folders, answering phones, creating relations with all clients and actualizing cash

sales checks for Monterey Regency and Highlands Inn.

Enterprise Rent-A-Car, San Francisco, CA 2005

to 2009

Administrative Management Assistant: Responsible for administering all

functions of car leasing in busy office. Continually resolved customer problems

and complaints. Operated company computer program. Greet and assist in

heavy volume of customers. Schedule travel arrangements and schedule

meetings and functions for employees. Reconciled cash register receipts.

Participated in conference calls with all managers. Trusted with confidential

information from customers and employees. In charge of office accounts

receivable list. Promoted from Intern position. Currently running the Hollister

location.

Maddux J e w e l r y, Hollister, CA

2002 to 2005

Sales Associate: Participated in all aspects of administration and customer

service, such as: taking in repairs, cleaning jewelry and answering phones.

Responsible for operation of cash register, inventory control, filing, gift-wrapping

and advertising art projects.

OTHER EMPLOYMENT

(Temporary and Part Time Jobs while attending college)

Lakeshore Staffing, Scottsdale, AZ Jan. 2002 to

July 2002

Administrative Assistant: Answered phones, copying, faxing, greeting

customers, distribute mail, computer input, and general secretarial duties.

Enterprise rent-a-car, San Francisco, CA July 2000 to

Nov. 2001

Intern: Operated company computer program. Greeted and assisted heavy

volume of customers.

J Crew, Gilroy, CA 1999 to

July 2000

Sales Associate: Provided all aspects of customer service duties and

administration.

Dr. Rays, DDS; 1997

to 1999

Receptionist: General receptionist duties, and assisted dentist with patient

care.

Pacific Finance Company, Hollister, CA Feb. 1996 to

April 1996

Mortgage Broker Assistant: General secretarial work.

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