Sales Customer Service
Resume:
Fred Wheeler
Sarasota, Florida 34235
**********@***.***
Senior Management
Resourceful, innovative professional with over 20 years General, Operations
and Business Development experience primarily within the services industry.
Held P&L responsibilities. Able to grow business through strategic
planning, strong customer relationships and creative presentations to
clientele. A Turnaround Champion with proven skills in analysis,
management, organization, training, development, motivation,
troubleshooting, demonstration, and improvement of operations through
policies that promote a team-based work atmosphere, creative thinking,
superior customer service and a positive effect on the corporate bottom
line.
Selected Responsibilities and Accomplishments
. Managed all aspects of a company location including recruitment,
hiring and training of staff, budgeting, P&L, scheduling work and
activities, establishing policies and procedures, procurement of
equipment and supplies, contract and supplier agreement negotiation,
performance evaluation and motivation of employees.
. INCREASED SALES REVENUE THROUGH DEVELOPMENT OF A COMPREHENSIVE SALES
AND PRODUCT TRAINING PROGRAM FOR SALES REPS. CREATED CURRICULA,
HANDOUTS AND DELIVERED LECTURE, SMALL GROUP AND ONE-ON-ONE INSTRUCTION
ON PRODUCT LINES AND PROVEN SALES METHODOLOGIES.
. TOOK-ON THE ROLLOUT OF A NEW SALES TOOL TO 211 REPS IN 34 OFFICES
WITHIN 1 MONTH. ORGANIZED TEAMS TO LEARN AND DELIVER TRAINING OF THIS
CLOUD BASED CRM TO BOTH USERS AND MANAGERS. ALL TRAINING WAS
ACCOMPLISHED ON-TIME AND WITHIN BUDGET.
. REDUCED EXCESSIVE RETURN TRIPS AND REMEDY TIMES BY FIELD TECHNICIANS
AFTER THE REPAIR WAS SUPPOSED TO BE COMPLETED. DEVELOPED A NEW
PROCESS TEMPLATE THAT ORGANIZED THE TROUBLESHOOTING OF MACHINERY
PROBLEMS AND SIGNIFICANTLY REDUCED REPAIR TIMES INCREASING COMPANY
PROFITS.
. ENHANCED MORALE THROUGH PROMOTION OF A TEAM-BASED WORK ATMOSPHERE.
PROVIDED ASSIGNMENTS OF INCREASED RESPONSIBILITY ALONG WITH
OPPORTUNITIES FOR ADDITIONAL TRAINING AND PERFORMANCE INCENTIVES THAT
ENCOURAGED A SENSE OF OWNERSHIP IN THE OVERALL OPERATION.
. TURNED AROUND A PROJECT TO CONVERT 8,500 ALARM MONITORING LINES TO AN
IN-HOUSE STATION THAT WAS FALLING FAR BEHIND SCHEDULE. DIVIDED THE
PROJECT INTO MANAGEABLE PARTS, ASSIGNED PERSONNEL, AND CREATED
ACHIEVABLE MILESTONES. THE PROJECT WAS COMPLETED AHEAD OF
EXPECTATIONS.
. MANAGED THE COMPANY'S TRADE SHOW PRESENCE. NEGOTIATED WITH FACILITY
FOR BOOTH PLACEMENT, PARTNERED WITH MARKETING FOR BOOTH DESIGN,
PRODUCTS TO BE SHOWN AND MARKETING BROCHURES AND GIVEAWAYS TO BE
AVAILABLE. SCHEDULED MANNING OF BOOTH BY COMPANY PERSONNEL AND
INCREASED SALES WHILE GENERATING NUMEROUS LEADS.
FRED WHEELER... PAGE 2
. Retained a key client over a failure to deliver contracted
preventative maintenance by field staff. Met with the customer,
organized an action plan, and scheduled resources internally to ensure
the needs of this customer and any others with this clause in their
contract were met.
. SERVED TO TROUBLESHOOT A PROJECT IN JEOPARDY DUE A POORLY
DESIGNED/ENGINEERED NOTE ACCEPTOR DEVICE. REVIEWED NOTE BEZEL AND
MOUNTING BRACKETS AND MADE RECOMMENDATIONS THAT COULD CORRECT THIS
PROBLEM IN OVER 60 UNITS IN THE FIELD. FIXES MADE YIELDED TOP
PERFORMANCE BY THESE KIOSK STYLE MACHINES.
. STARTED A NEW BUSINESS FROM THE GROUND UP. DEVELOPED BUSINESS AND
MARKETING PLANS, ATTAINED STARTUP FUNDING, HIRED AND TRAINED STAFF,
WROTE OPERATIONAL POLICIES AND EXPANDED THIS VENTURE ON A SOLID
FOUNDATION FOR MANY YEARS.
. Increased company sales revenue through development and deliverance of
Customer Education Seminars to 800+ prospective clients. Created
Lunch & Learn Seminars that provided an enjoyable way to learn more
about our products and services. Sales increased 30% as a direct
result of these events.
Experience
Red Hawk Fire and Security/UTC 1998 - Present
National Director FI Automation/Business Development
National Director, Business Development
National Manager, ATM Support Services
Director, ATM Operations
Fujitsu America 1986 - 1998
Manager/Systems Engineer
Teltronics Co. Inc. 1984 - 1986
Business Partner/Owner
US Air Force 1980 - 1984
E-5 Staff Sergeant
Education/Professional Training
Electrical Engineering Coursework, University of Maryland
Aviation Electronics Coursework, USAF Tech School
Additional coursework in Leadership, Sales & Marketing, Field Engineering,
Diversity, Sexual Harassment, Safety, Operations, Management, Team
Building, Budgeting, Certified Trainer/Certified Field Engineer-
Fujitsu/NCR, Solutions Based Selling, Salesforce User, ATM101, Security,
Negotiations and Field Service Certification Trainer.
Member,
Able to Travel and/or Relocate
Contact this candidate