Customer Service Associate

TONY PHAM

*** *** ***** ********** **, *****

404-***-**** / ************@*****.***

My objective is to obtain a position in the administrative field.

EDUCATION

Atlanta Technical College Atlanta, GA

Diploma of Medical Coding 2011 - 2014

Gwinnett Technical College Lawrenceville, GA

Diploma of Security Specialist 2008 - 2011

COMPUTER SKILLS

Microsoft Office

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Microsoft Excel

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MS PowerPoint

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Medical Coding I, II, and III

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Oracle

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SUMMARY OF EXPERIENCES

Answer customers’ questions about merchandise and advice customers on

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merchandise selection.

Itemize and total customer merchandise selection at checkout counter, using cash

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register, and accept cash or charge card for purchases

Take inventory or examine merchandise to identify items to be reordered or

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replenished

Pack customer purchases in bags or cartons

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Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

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Clean display cases, shelves, and aisles

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Transport packages to customers’ vehicles

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Receive payment by cash, check, credit cards, vouchers, or automatic debits.

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Issue receipts, refunds, credits, or change due to customers

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Assist customers by providing information and resolving their complaints

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Establish or identify prices of goods, services, or admission, and tabulate bills using

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calculators, cash registers, or optical price scanners

Maintain clean and orderly checkout areas and complete other general cleaning duties,

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such as mopping floors and emptying trash cans

Stock shelves, and mark prices on shelves and items

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WORK EXPERIENCE

Kroger Inc. Loganville, GA

Customer Service Associate 2009 - Present

Wal-Mart Loganville, GA

Customer Service Associate 2006 - 2008

References available upon request

Contact this candidate