Human Resources Service

Amanda Ocasio

*** ******* ****** ***** *****, NJ 07735 **********@***.*** 732-***-****

OBJECTIVE: To secure a position with a well-established organization in a stable environment that

will lead to a lasting relationship in the field of environmental management utilizing my

skills as a team player to advance the organization with effective planning, problem

solving skills, advanced communication and systems knowledge.

EXPERIENCE: Automatic Data Processing Monroe Township, NJ April 2006 - Present

Tax Associate

Facilitated state tax credit applications for clients with a 100% approval over

last 7 years while maintaining client satisfaction rates.

Maintains constant knowledge on statutes of tax credit laws.

Was instrumental in department revenue growth of 150% in the last 4 years.

Found and facilitated new tax credit opportunities for clients.

Successfully found and signed new clientele as well as retained 85% of original

client base.

Assisted numerous departments within the business unit on many time

sensitive projects that contributed to increased revenue, client retention, and

client satisfaction.

Handles client's most sensitive data on a daily basis.

Successfully completed Stellar Service Training

Awarded Employee of the Month twice during tenure

Thermal Service of New Jersey, Inc. Edison, NJ July 2001 - June 2005

Office Manager

Worked to diligently maintain ISO:9001 certification

Acquire, distribute and store supplies.

Analyzed internal processes - recommended and implemented procedural or

policy changes to improve operations such as implementation of office email

system.

Dispatched client service calls to HVAC mechanics.

Prepared and reviewed operational reports and schedules to ensure accuracy

and efficiency such as fleet maintenance records and schedules.

Responsible for collecting revenue in excess of $500k from past due clients .

Successfully reorganized day to day operations of front office.

Bradco Supply Company, Inc. Avenel, NJ April 1999 - January 2001

Inventory Control

Use computers to organize and locate inventory, and operate spreadsheet and

word processing software.

Confer with sales and purchasing personnel to obtain information about

customer needs and preferences.

Examine, select, order, and purchase at the most favorable price merchandise

consistent with quality, quantity, specification requirements and other factors.

Interview and work closely with vendors to obtain and develop desired

products.

EDUCATION: Middlesex County College Edison, New Jersey

Environmental Management, GPA 3.0

Ashford University Clinton, Iowa October 2011

Bachelor of Arts - History, GPA 3.17

Ashford University Clinton, Iowa October 2011

Bachelors of Arts - Organizational Management, GPA 3.16

Ashford University Clinton, Iowa May 2014

MBA - Environmental Management, GPA 3.24

Ashford University Clinton, Iowa May 2014

MBA - Human Resources Management, GPA 3.24

SKILLS: Currently studying for USGBC LEED Green Associate Certification

AFFILIATIONS: Lifetime Member - Girls Scouts of United States of America

Lifetime Member - Ladies Auxiliary - Veterans of Foreign Wars

REFERENCES: References are available upon request.

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