Customer Service Manager

Tony B. Reeves

** ***** ****** **.* Fredericksburg, VA 22406* (c) 540-***-***** (h) 540-

***-***** ********@*******.***

http://www.linkedin.com/pub/tony-reeves/1b/163/b25

Summary of Qualifications

Dynamic cross functional operations manager experienced in warehousing,

manufacturing, transportation and distribution, successfully managing all

aspects of a big box retail distribution center, satellite warehouse and

traffic. Project management experience includes implementing a warehouse

management system (WMS) and Enterprise Resource Planning (ERP) system,

third shift start-up, three 3PL warehouse consolidations and overseeing

automated conveyor sorter system installation. Proven ability to train,

mentor, evaluate, motivate and lead a diverse multi-functional team

continuously demonstrating the skills necessary in completing major

improvement projects.

Areas of Expertise

Operations * Import & Export * Performance Analysis & Problem Solving *

Team Building/Mentoring & Training * Lean Management & Kaizen * Inventory

Control & Risk Mgmt * Inbound/Outbound * Budgeting and Distribution P&L

Responsibility * Systems, Project & Logistics Management * Multi-Site * Red

Prairie * Dematic Sortation * Kronos * Lighting Pick * (DTC) Direct to

Customer fulfillment * (PTS) Pick to Store

Professional Experience

The Vitamin Shoppe, Ashland, VA 23005 - December 2013 - Present

Inbound Replenishment & Outbound Operations Manager

Responsible for inbound and replenishment functions of a high volume USDA

order fulfillment & replenishment operation. Managing all functions to

ensure timely and accurate product receipt and put-away/replenishment of

over 90k sku's for over 600 stores. Currently managing the pick to store (P-

T-S) picking department, DTC lines both utilizing Lighting Pick and

shipping for outbound shipment.

Selected Highlights

. Visual 5S Housekeeping & productivity tools.

. Visual put-away guides in replenishment put-away modules.

. Increased put-away throughput by 25% by utilizing 3 tier carts &

receipt sort and segregation.

Lowe's Distribution, Garysburg, NC 27831 - June 2012 - June 2013

RDC Operations Manager

Managing the day to day operations of a 1.4 million square foot regional

distribution center with 250 hourly team members, two managers and

seventeen coaches reporting into the position. Also managed the timely and

efficient flow of products through the DC, servicing 120 stores covering

three states.

Selected Highlights

. 7 % productivity improvement comparing quarter 1 & 2 to quarter 3 & 4.

. Safety reduction of 51% of occupational related injuries (ORI's) from

2011 to 2012.

. Implemented safety initiative that's driving engagement of safety

ownership down to the team level.

Springs Global US, Martinsville, VA 23112 - November 2000 - June 2012

Operations Distribution Center Manager, Basic Bedding Division:

Spearheaded distribution and warehousing for the Basic Bedding Division,

distributing $236 million annually in consumer goods to major customers

throughout the Southeast, Midwest & Atlantic coast. Architect of

progressive forward thinking methods derived from Lead Manufacturing &

Kaizen events to optimize customer service, maximize productivity, and

increase efficiencies while boosting profit margins. Collaborated across

departments to identify and implement cost-saving techniques.

Selected Highlights

. Averted 838K in direct labor expenses by exceeding the budgetary

expectations from 2007 - 2010.

. Generated estimate $1.5 million in savings through the introduction of

process improvement in pick/pack & put away methods, staging & loading

procedures and establishing standard operating procedures.

. Cut $500K in customer compliance chargeback's over a two year period

through introduction of new shipping processes.

. Developed a detention waiver form that reduced customer chargeback's

by 45% in this area and this form was adopted as a company best

practice for all DC's.

. Slashed finished goods inventory levels by 30% through improved

production scheduling techniques.

. Scheduled and coordinated fleet drivers moving freight between the

main facility, satellite warehouse and supplier. Maximizing trailer

turns, trips and utilizing driver capacity.

. Co-coordinated a yearly 40K savings by hauling our own supplies from

our local corrugated supplier.

Honeywell International EAS - Chesterfield, VA, October 1999 to November

2000:

Materials Management Planner- Plastics, Resin and Chemicals Division

Planned allocates and scheduled raw materials for the plastics production

on a 24/7 365 day operation. Managed materials across six satellite

warehouses using, WMS (GEMMS) and SAP.

Selected Highlights

. Created a comprehensive production schedule that provided detailed

information on how much and what times Kan Ban deliveries were

scheduled for each building.

. Implemented and drove visual Kan Ban raw material replenishment system

through Lean Manufacturing which cut component related down time by

40% & increasing productivity by another 30%.

. Gain 10K in floor sq. footage from the same visual Kan Ban system, and

reduced raw material WIP by 40%.

Hon Company - Chester, VA 23832 - July 1987 - August 1999

Distribution Supervisor, Steel Case good Division: July 1987 - April 1994

Direct a team of 30 hourly members processing inbound & outbound shipments

in a three shift operation in a 200k square foot Distribution Center. While

coordinating two satellite warehouses with the main facility for full TL

shipments throughout the North East, Mid-West and Mid-Atlantic region.

Selected Highlights

. A 30% gain in warehouse square footage, achieved a 22% gain in pick

and put away efficiency, reorganized finished goods which resulted in

inbound receiving obtaining a 27% improvement.

. Catapulted productivity by implementing a product layout by customer &

SKU, staging/pick & put away lanes.

Production Supervisor - Chester, VA 23832 - July 1987- April 1994:

Lead a team of 18 team members in a paint, pack and assembly in the steel

case department. Administered and monitored a daily production schedule for

team members to achieve on a daily basis.

Selected Highlights

. Analyzed first time yield through a series of Statistical Process

Control and Key performance Indicators charts and graphs increasing

first time throughput in the department by 20% and increased

productivity by 30%.

. Implemented a housekeeping program where associates took personal

responsibility for the cleanliness of assigned zones to increase

safety awareness.

Core Competencies

Microsoft Office Suite (Word, Excel, Power Point & Outlook)Visio, Lotus

Notes, JD Edwards, pick ticket management system (PkMS), Systems

Applications & Products (SAP), Global Electronics Materials Management

System (GEMMS), Warehouse Management System (WMS), Order Management

System, Knighted (WMS), (OMS), Transportation System Management (TMS),

Ready to Ship (RTS) Kaizen, Lean Manufacturing, Value Stream Mapping (VSM),

Visual 5S, RF Handheld Scanners, Radio Frequency Identification (RFID),

.COM fulfillment, (DTC) direct to customer, Key Performance Indicators

(KPI),

Education

BAS Logistics Management: University of Richmond; Richmond, Virginia

BS Industrial Technology: University of Central Arkansas; Conway, Arkansas

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