Customer Service Assistant
Resume:
LORIE MOORE
**** **** **., ***. #**, Charlotte NC, 28213
*********@*****.***
Career Summary
Experienced professional with planning and organizational skills that balance work, team support and ad-
hoc responsibilities in a timely and professional manner.
Skills and Abilities
• Communications - Good written and verbal presentation skills. Use proper grammar and have a
good speaking voice over the phone and in person.
• Interpersonal Skills - Able to get along well with co-workers and accept supervision.
• Flexible - Willing to try new things and am interested in improving efficiency on assigned tasks.
• Attention to Detail - Concerned with quality. Produce work that is orderly and attractive.
• Reliable - Excellent attendance record. Ensures that tasks are completed correctly and on time.
• Computer Skills – Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access);
Web search in Google Chrome, Mozilla, and Internet Explorer; worked with Wassau financial
systems and NCR systems.
Experience
Remitco, First Data (Charlotte, NC)
Remittance Processor/Team Lead
January 2006 – Present
•
• Process wholesale and retail lockbox transactions on a 7780s/i-tran imaging machine.
• 10-key checks in production systems.
• Performed various 10-key functions to prepare payments for deposit, like transaction balancing
and micr line verifications
• Well trained in other areas of the business. (3600i, 50/51 mail opening machine, 40 sorter, Q&A,
balance and controls, account lookups)
• Intense office detail including filing, copying, faxing, business to business phone conferencing.
• Input audit information into excel system to create a company log of the daily work in the
building
• Responsible for the overall activity on the production floor, as far as setup, work distribution, and
relaying pertinent information to my team.
Awards and Achievements
• Implemented a process to make production goals on the 7780 more accessible.
• Recognized for having the most productive team 2 months in a row in 2014.
• Perfect attendance award for 2013
Wells Fargo (Charlotte, NC)
Operations Clerk/Proof Operator/Lead Assistant
August 2009-July 2012
• Processed bank remittances and account deposits
• Analyzed accounts and generated records of activities
• Provided exceptional customer service by responding to request and resolving critical issues.
• Consistently keyed within company standards, while maintaining close attention to detail.
• Backed workflow in production training
Awards and Achievements
• Chosen as employee of the month at least twice a year since 2010.
• Ranked as a top 10-key operator with an iph of 28,000.
Education
Montreat College (Charlotte, NC)
October 2013 - Present
BA Psychology/Health and Human Services
St. Augustine’s College (Raleigh, NC)
Computer Information Systems
August 2000- May 2003
References
Reference 1: Professional
Lance McQueen
Workflow Coordinator
Remitco
Known 8 years
Reference 2: Professional
Betty Logan
Operations Specialist/Lead
Remitco
Known 8 years
Contact this candidate