Customer Service Sales

Juan Talbert

Round Lake, IL

************@*****.*** - 224-***-****

WORK EXPERIENCE

UTILIZATION COORDINATOR / OPTOMETRIC TECHNICIAN IN TRAINING

PrimeSource Healthcare System - Buffalo Grove, IL - August 2013 to Present

• Inspected and Measured quality of lenses and frames for clients.

• Worked according to the written specification or prescription.

• Prepared work orders to the optical laboratory.

• Adjusted the position of the lens and frame to fit the client.

• Checked eligibility in scheduler and if eligible Medicaid.

• Called primary care physician to obtain signed paperwork.

• Followed up with nursing facilities to obtain additional information when necessary.

• Called Medicaid for eligibility for the appropriate prosthetic.

• Entered information from optometry order and repair form into excel data base.

• Completed delivery form for eye glasses.

• Prepare eye glasses for delivery.

• Provided the supervisor with timely weekly reports and other reporting requirements.

• Maintained confidentiality of company associates and patient information.

(OR) PATIENT TRANSPORTER

UNIVERSITY MEDICAL CENTER (UMC) - Las Vegas, NV - August 2012 to August 2013

Responsibilities

Moved patients between nursing units and also transported them for tests such as CT scans and magnetic

resonance imaging (MRIs) via wheelchair or stretcher.

• Assisted patients who need help walking.

• Transported lab specimens, blood samples, bio hazardous items, and similar items.

• Provided directions to hospital guests, visitors and patients.

• Provided assistance in other ways such as sanitizing patient transport equipment.

• Provided excellent people skills and followed written and verbal directions.

PUBLIC RELATIONS SPECIALIST

Roseland CeaseFire - Chicago, IL - April 2009 to July 2011

Developed and implemented media action plans.

• Served as point of contact for community violent incident reporting.

• Provided supervision over other public relations employees.

• Authored a variety of communications materials, including but not limited to fact sheets, special notices, and

press releases.

• Coordinated events and projects including press conferences.

• Established and maintain a broad array of media contacts in order to communicate with an economically and

ethnically diverse community.

Youth Advisor

Introspect Youth Services - Chicago, IL - November 2007 to April 2009

• Served as a liaison between the colleges and the high schools served by the Upward Bound Program.

• Supervised and instructed students on basic development skills including goal setting and attainment,

emotional and financial independence, and self-advocacy.

• Coordinated and assisted with the recruitment of students.

• Developed and maintained relationships with Administration at participating schools.

• Developed and monitored individual educational plans for program participants.

• Advised program participants regarding college preparatory programs, college admissions and financial aid,

and assist with necessary forms.

• Maintained and documented all diagnostic, post-assessment data and related measures of student

performance.

INDEPENDENT SALES/MARKETING REPRESENTATIVE

5LINX - Chicago, IL - June 2004 to November 2007

Responsibilities

• Provided customers with the latest in telecommunications products, energy (gas and electric), and many

other products and services for the home and business.

• Recruited and trained new independent sales representatives.

EDUCATION

BA in Communication Studies

Eastern Illinois University - Charleston, IL

2002 to 2006

SKILLS

Quality Control, Organizational, Coordinating, Communications, Customer Service, Managing, Sales,

Interpersonal, Microsoft Office

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