Customer Service Medical Device

Joshua Lett

P.O. Box *** Somis California, ***** w 480-***-**** w ***********@*****.***

Qualifications Summary

Results oriented business professional experienced in sales, customer relations, media campaigns and project

management; Medical device experience, knowledge, and acumen. Well developed communication skills

utilized in business to business sales, planning of media proposals, written PR briefs and creation of collateral

for Samford University. Skilled in relationship building and problem solving; Thrives in stimulating and

challenging work environments.

Education / Courses

University of Mobile (Mobile, Alabama)

Bachelor of Arts

Major: Communication, Concentration – Business Minor: English

GPA: 3.53/4.0

Samford University (Homewood, Alabama)

Master of Arts

Major: Theological Studies

GPA: 3.6/4.0

Highlighted Courses of Study

Business & Technical Writing, Technical Communications, Marketing, Public Relations, Organizational

Communications, Grammar, Punctuation & Literary Elements, Advanced Composition, Business

Structure, Marketing Structure

Experience

Medtronic (Northridge, CA) Jan 2014 Present

Medtronic is the leading medical technology, therapy, and device company globally, specializing in devices

such as insulin pumps for diabetics, cardiovascular products, as well as neurological products and therapies.

Medtronic Northridge location specializes in Mini med diabetes innovation.

Product Reporting Specialist

Product Reporting is a division of the Regulatory Affairs Department. Works with all levels of Medtronic

management, and Medtronic departments in Medtronic diabetes technology and treatment.

• Product Reporting Specialists review all of the information learned in the 24 Hour Product

Helpline, and Failure Analysis Department, to determine whether an event needs to be

reported to the FDA.

• If a report is required Product Reporting Specialist will prepare and submit to the FDA, within

the FDA’s specified time requirements.

• Medical device knowledge and experience, as well as Medtronic Mini Med expertise used to

continue Medtronic as the progressive leader of medical device technology and products.

• Aids in growth and efficiency of Diabetes Mini Med products, through collaboration with other

departments, as well as working both directly and indirectly with Medtronic customers.

Samford Univ. Media Department, Homewood, AL Jan 2010 Sept 2013

The Office of Marketing and Communication represents the university to external media, assists in the

development of news and feature releases on behalf of departments.

Media Organizer

Assisted the Department Chair in the management, sales, purchasing and creation of media

content for all school departments, campus programs and campus recruitment.

Took part in media campaign planning with various departments throughout the University,

•

by preparing proposals, investigation options for media and identifying second part

organizations to assist.

• Aided in increasing high school student enrollment by creating recruitment collateral for University

recruitment to student and student athletes.

• Mentored by the Assistant Media Director, and was given responsibility to lead all production

media for the University “Step Scene”.

• Assisted in the development of all collateral and media advertising for University concerts and

student productions

The Village Tavern, Birmingham, AL Sept 2011 Sept 2013

High end steak and seafood restaurant servicing customers in eleven different locations across seven

states and two countries.

Server

Part time server, providing best in class food service to customers of The Village Tavern.

• Top 25% in food and beverage sales month on month at The Village Tavern.

• Provided excellent customer service to customers.

• Aided in Restaurant manager in training of new servers and host staff.

“FourCornersMinistries”, Birmingham, AL Aug 2008 Jan 2010

Non profit mission’s organization that brings together American business, educational, and medical

professionals to provide and support Christian ministry and humanitarian efforts in East Africa,

predominantly Uganda and Sudan.

Marketing Coordinator

Manager of all marketing and campaign initiatives to drive ministry awareness, financial

support and contribution, involvement, and success.

• Creation of collateral for “FourCornersMinistries,” public relations and marketing campaigns.

• Worked collectively with upper management on meeting quarterly organizational goals and

objectives.

• Assisted in project planning and budgeting, as well as organizational logistics, domestically and in

East Africa.

Activities and Honors

Sigma Chi chapter of Lambda Pi Eta Communication Club

University of Mobile Baseball Team Member 2005 2007

Fellowship of Christian Athletes Member (FCA)

Dean’s List, 5 semesters

University of Mobile Theater Actor/Member

New Orleans and Europe Missions Outreach Team Member 2007, 2008

Cum Laude Graduate

RELATED EXPERIENCE

For Medtronic Inc. Northridge, the diabetes division of the global medical device

company, I work within Regulatory operations to facilitate relations between

Medtronic and the FDA to maintain the standard of efficiency and effectiveness of

all Medtronic Minimed products. As part of this I work alongside other departments

in the collective effort to drive company growth, customer satisfaction, and service

excellence both globally and domestically. Daily I work to critique and improve

customer relations, customer satisfaction, procedures within the company and

efficiency of Medtronic Diabetes treatment products.

Throughout my education at the University of Mobile, and later as an Assistant to

the Media Director at Samford University, I dealt with and performed a great many

written and oral assignments, assisted in planning media proposals, in which I was

required to investigate, research and then report and accurately inform others on a

topic.

I assisted in the inception of media campaigns for University Relations and second

party organizations. Also included in my responsibilities was tracking and follow up

with University departments regarding media ploys and initiatives. I have hands on

training with camera equipment, as well as media related video editing software.

I am a highly motivated person, with strong personal goals of meeting and

exceeding every vocational and personal objective that is asked of me, and going

beyond that which is asked of me. I hold myself to high character standards, as I

want all that I am as a person, and all that I do as an employee to reflect my high

standard of integrity and inner moral character.

Strengths: Strong organizational and communication skills, as well as highly

detailed. I am also a people person who holds all my relationships with high

regard. People are to be prized and relationships cherished. The well being of

another is a high priority for me, especially in the client relationship. I am

comfortable working in a fast paced environment as a team, or by myself. I am well

experienced on Microsoft Office Software.

REFERENCES

Mr. Ed Landers. – Director of Samford University Media Center

Samford University.

800 Lakeshore Drive

Birmingham, AL 35229

**.*******@*****.***

Office Number: 205-***-****

Cell Phone: 1-205-***-****

Mrs. Christine Sario Valdes: Medtronic

Medtronic (Diabetes Division):

Sr. Talent Acquisition Specialist/ Technical Recruiter

Recruiter, Pharmaceuticals, Medical Devices.

Los Angeles, California

*********@*****.***

Cell: 805-***-****

Mr. Josh Bowen. – CPA. CPA at Carr, Riggs, & Ingram L.L.C.

Financial Institution Group.

***********@**.***

Cell Phone: 205-***-****

Mr. Ira Fanin. – Manager at, The Village Tavern Inc.

101 Summit Blvd. Birmingham, AL 35243

Work: 1-205-***-**** / Cell: 205-***-****

Mrs. Misty Griggs – Owner, Advantage Models and Talent

118 16th Ave. South Suite 240C Nashville, TN 37203

*****@*********************.***

Office: 615-***-****

Mr. Chris (Buff) McNickel. Young Adult Pastor: Idlewild Baptist Church: Tampa,

Florida

14712 Tall Tree Drive

Lutz, Florida 33559

*********@********.***

Cell Phone: 813-***-****

Mr. Neal Ledbetter. Director of Spiritual Life at the University of Mobile: Mobile,

Alabama

**********@*******.***

Office Phone: 251-***-**** / Cell: 251-***-****

Ms. Kim Fobes. English Professor at the University of Mobile. Director of

University of Mobile Learning Center, Mobile, Alabama

******@****.*******.***

Office Phone: 251-***-****

Cell: 251-***-****

(Can provide more references if desired)

Contact this candidate