Manager Service
Resume:
Kisha A.
Gourick
Brooklyn, New York 11203
Phone: 347-***-****
Email: ********@*****.***
Education
B.S. in Business Administration/Management
Lincoln University, Lincoln University, PA
May 2009
Experience
Case Manager
Heritage Health & Housing
March 2014 - May 2014
? Provided direct services to residents of programs who are
seriously mentally ill
adults.
? Assisted residents in increasing their capacity to live as
independently as possible while
becoming actively part of their community.
? Provided case management/advocacy service to Supportive Housing
III caseload.
? Maintained accurate and updated case records documenting
Client's progress in treatment
and in response to treatment services.
PSE Mail Processing Clerk (Holiday Assignment)
USPS
November 2013 - January 2014
Performed a variety of clerk duties required to process mail using
automated mail processing equipment.
Created one or more sortations of outgoing or incoming mail using the
appropriate sort program or manual distribution scheme.
Removed all sorted mail from bins or separations and places into
appropriate trays or containers for further processing.
Access Staffing
June 2013 - November 2013
Case Manager (Temporary Agency Placement)
. Built and developed relationships with chronic street homeless
individuals while trying to encourage them to work towards obtaining
permanent housing.
Developed and maintained recordkeeping files and databases, completion
of necessary reports, data entry that was in compliance with DHS,
OTDA and internal agency standards.
Met regularly with clients to assess needs, encourage harm reduction,
and develop service plans.
Connected clients with medical, psychiatric, and any other services as
needed.
Office Assistant
360 Media Innovations
February 2013- May 2013
Updated and maintained databases such as mailing lists, contact lists,
and client information.
Performed clerical duties, such as answering telephones, opening and
collecting mail, photocopying, faxing and filing.
Maintained workflow by studying, implementing cost reductions; and
developing reports
Provided service by implementing administrative procedures and
policies.
Iit-Inc. Staffing Firm
November 2012 - January 2013
Customer Information Representative (Temporary Agency Assignment)
Responded to heavy volume of telephone, mail, email and in-person
inquires.
Recorded complaints from residents and prepared work tickets regarding
maintenance problems.
Scheduled and recorded repair appointments using Seibel Software
database.
Performed all clerical tasks and computer support as required.
Case Manager (Temporary Agency Placement) September 2012 -
November 2012
Access Staffing
Managed client intake and assessment process to produce a
comprehensive assessment of client needs.
Met with clients regularly to assist in obtaining services/benefits
needed to achieve their goals.
Developed and updated a mutually agreed upon service plan reflecting
client's assessment goals.
Provided supportive counseling to strengthen client's ability to make
appropriate life decisions.
Documented case management activities in accordance with agency and
funder guidelines and procedures.
Case Manager Technician
Housing Works, Inc.
March 2010 - January 2011
Provided comprehensive case management services to a challenging case
load of HIV/AIDS clients.
. Conducted home and hospital visits to assess clients' service and
clinical needs.
. Assisted clients with navigating and obtaining vital services, i.e.,
mental health care, substance use treatment and housing.
. Provided health education/health literacy assistance to improve
clients' adherence to health care services and treatments.
. Documented and maintained clients' clinical and case records in E-
Clinical Works.
. Provided support to assist clients with outreach assignments such as
re-engagement of medical services and adherence, housing placement and
food stamps.
Supplemental Educational Services Program Teacher's Assistant
Morningside Center for Teaching Social Responsibility September
2009 - March 2010
. Provided administrative support to teachers for grades 3-5.
. Participated in the development of student learning plans.
. Provided interactive literacy activities and supplemental instruction
in English, Language Arts, Math and homework for groups of up to 20
students.
. Assisted in compiling and disseminating assessments of students'
progress.
Skills
Microsoft Office
QuickBooks Pro 2007
Application
E-Clinical
Works
Seibel Software
AWARDS (Foothold Technology)
Professional Affiliations
Business Club, member since 2007
National Coalition of Black Women, member since
2004
Contact this candidate