Management Engineer

Sushil Nanda

860-***-**** + ******.*****@*****.*** + LINKEDIN.COM/IN/SUSHILNANDA

Profile: Enterprise Business Solution Architect

Highly accomplished BPM Practitioner with a proven track record in

capability road-mapping and business-technology blueprinting following

industry standards. Distinguished career in analyzing, strategizing,

developing, and implementing solutions using IBM BPM, Pega, Appian that

have enabled organizations to improve operations, engage customers, and

adapt to change.

Results-driven architect with a successful career in discovery, analysis,

modeling, automating, improving and transforming solution to achieve the

desired business objective. Strength in ensuring solutions to meet

business needs along with architecturally significant functional and

nonfunctional requirements following the standards. Experience in

architecting and designing complex BPM and EAI solutions, lead architecture

and code reviews and design refactoring

Core Competency: BPM Strategy, Roadmap & Methodology + Operational

Excellence & Business Agility + BPM Center of Excellence (COE) Process

Architecture, Governance, Re-Engineering + Program / Project Management

+Enterprise BPM Architecture Tools and Methodologies + Solution Delivery

& Recommendation + Account & Client Relationship Management Team

Motivation, Collaboration & Leadership + Business Transformation Planning

and Strategy

Professional Experience

PRINCETON BLUE - South Windsor, CT 2008 - Present

Director, Business Process Management

Chosen by CEO to build the BPM competency, establish strategic

relationships with partners, and drive the design and execution of major

Business Transformation Programs for customers across North America.

Provide the leadership for competitive wins, successful solutions design

and delivery, and long-term customer satisfaction and retention. Hold total

responsibility for bottom line factors, encompassing strategic planning,

profit and loss, team building and leadership, proposal design and

presentation, and customer and partner relationship management. Hire,

motivate, retain, and manage team of 30+ BPM subject matter experts in

collaborating with clients to define BPM roadmaps, establish BPM Center of

Excellences, evaluate BPM products, and deliver process automation and

optimization solutions leveraging BPM, Rules, and SOA technology platforms.

. Solution Design, Process Implementation, Process Re-engineering &

Improvement Efforts

- Managed the implementation of a number of process improvement

initiatives for Pfizer, TPG Axon, Pershing, PMAS, Teva, Pfizer, ASA

leveraging Lombardi 6.x, 7.x/IBM BPM8.x platform that reduced costs

and improved business agility by applying BPM, EAI and SOA

architecture patterns, best practices and design principles.

- Completely automated the new hire / rehire, termination, leave of

absence, promotion, demotion, transfer, pay rate change, and human

resources data collection processes globally for Teva pharmaceutical

company by replacing inflexible SAP platform with IBM BPM 8.01 product

suite a program that ran for 2+ years.

- Directed the implementation of the First Time Buyer process for Sigma

Aldrich that provided the organization with the means to produce and

sell a broad range of bio-chemicals, organic and inorganic chemicals,

and related products worldwide to potential buyers leveraging the

Appian platform.

- Led First Republic Bank in choosing and leveraging Appian BPM platform

to reduce timeframe to process customers' lending, investment, trust,

brokerage, cash management, deposit, and foreign exchange business

banking solutions changes across all applicable systems. Directed the

successful implementation of Customer Information File (CIF) process

that centralized the processing of customer changes through single

service integration layer that provided better control and visibility

of requests leading to a 30% performance improvement.

. BPM Advisory Services - Enterprise Architecture, Strategy, Roadmap,

Governance, Standards & Center of Excellence

- Provided BPM thought leadership to large insurance client. Leveraged

Vendor Evaluation and Selection (VES) methodology to capture business

needs evaluate and select BPM vendor, deliver Proof-of-Concept design,

and present platform and solutions recommendations.

- Collaborated with partner and large financial services client to build

the Pega Center of excellence(and the 1st Pega project for client.

Established the governance model, change management structure,

policies and procedures, and the Pega capabilities. Played critical

role in building the foundation to deliver the Automated Query

Management(the first Pega project for the BNY Mellon(that enabled the

automatic routing of inquiries to destinations within the bank based

upon business rules. Awarded 2 additional process implementation

projects.

- Partnering with large credit union to define roadmap to establish a

BPM Center of Excellence.

. BPM Platform Migration & Upgrade

- Managed critical project for a Pershing's managed investments business

to port the business logic from a Weblogic BPM platform onto new

enterprise-wide Lombardi platform. Led team in assessing, optimizing,

and redeveloping code and processes with zero impact to 20,000+ active

system users. Solution delivered significant improvements in response

time, reduced redundant processes, and contributed to doubling the

business' revenue within the 1st year.

- Directed 2-year initiative to upgrade the Lombardi 6.2 platform to IBM

BPM 7.5 for ASA. Led the execution of a process improvement initiative

to redesign and re-architect the education debt management process

that eliminated thousands of dropped customer calls monthly.

- Currently leading efforts to define a strategy to migrate

pharmaceutical company's existing processes developed in TIBCO-

iProcess platform to Appian BPM with interfaces to the TIBCO Business

Monitor.

. Strategic, Technical & Operations Leadership

- Pivotal role in establishing and positioned the organization as an

exclusive provider of BPM Technology Services and BPM Advisory

Consulting to global clients within the financial services,

pharmaceutical, travel, electronics, technology, non-profit and

healthcare industries.

- Built the team, reusable assets, framework, and methodology to support

the design and delivery of large-scale process transformation programs

for clients. Credited with understanding the needs of company,

customers, and staff and building an effective platform that has

enabled collaboration and continued success.

- Established strategic relationships with IBM, Pega, and Appian BPM

partners. Currently collaborating with BPM partner to develop and

launch a Wealth Management Product.

. Business Development & Client Relationship Management

- Drove the full life cycle delivery of 15+ BPM projects valued in

excess of $40M, from pre-sales through on-time and within budget

implementation.

- Recognized for partnering effectively with customers to understand

business needs and issues, define strategy and approach, and advocate

value-proposition of solutions that have resulted in winning critical

contracts.

- Contributed to developing compelling new business proposals that have

resulted in competitive wins.

. BPM Platform Rules Management

- Led the design and implementation of a business rules management

solution leveraging iLOG BRMS to enable a leading healthcare provider

to achieve and maintain compliance with evolving state and federal

government managed care measurement requirements. Solution provided a

flexible interface to enable the client to manage the claim, access

electronic health care records, and survey information healthcare

measurements.

- Managed the development of a highly flexible business rules management

platform leveraging iLOG BRMS to enable a leading tour operator to

dynamically change the parameters for complex vacation promotion

packages without the aid of the IT department, mitigating potential

revenue losses from online vacation booking.

. Solution Development

- Drove the full life cycle design and development of the Integrated

Banking of the Future (IBM) secure mobile solution to enable

institutional banking firms to reduce overhead costs, achieve new

revenue stream, and establish a strong customer brand.

- Managed the development of the Work Stream solution to assist clients'

leadership teams to effectively manage departmental functions

leveraging an agile platform with increased reporting capability.

COGNIZANT TECHNOLOGY SOLUtions - Teaneck, NJ 2006 - 2008

Practice Lead - Enterprise Application Integration

Brought in to drive the capture, design, and delivery of BPM, SOA, and EAI

solutions to clients. Established and developed new business opportunities,

built critical relationships with clients, recruited and developed project

team members, managed and tracked the success of projects, and ensured the

achievement of project, quality, deliverable, and financial goals.

Collaborated with sales team and domain experts to increase profitability

within accounts. Led efforts of enterprise architects, business owners,

business analysts, and offshore development team. Delivered weekly status

reports to the steering committee.

. Strategic, Technical & Operations Leadership

- Oversaw the creation of enterprise roadmap for SOA implementation

strategies. Established the Service Oriented enterprise architecture,

governance model, and shared business services approach.

- Spearheaded the development of responses to winning proposals that

positioned practice for continued growth.

. Solution Design & Delivery

- Technical Program Manager for the most critical initiative undertaken

by ING for their retirement business. Led the design of the solution

to integrate 2 critical policy administration engines with customer

contact center applications. Managed efforts of 3 large projects that

contributed to reduce operating costs by 35% by replacing legacy CORBA

code with SOA stack technology toolset.

- Defined and oversaw the adoption of testing methodology that enabled

the delivery of critical projects for the Retirement Services' BUCCI

Program with a high degree of accuracy.

ACCESS BUSINESS GROUP - Ada, MI 2005 - 2006

Integration Lead / Senior Architect

Managed the analysis, design, and delivery of technology and business

solutions to improve productivity, reduce costs and increase accessibility

to critical data for enhanced decision-making.

. Strategic, Technical & Operations Leadership

- Translate business needs into scalable, flexible, and robust

architectures with appropriate risk and issue management / escalation

framework.

- Created the people-process-technology model to streamline the

organization and address cross-channel integration and inter-

dependency issues.

. Solution Design & Delivery

- Managed the design and delivery of real-time seamless interface that

increased productivity by 25%.

- Introduced BAM for real-time transactions monitoring that reduced

operating costs by 35%.

- Directed the replacement of legacy system with JD Edwards platform

that increased productivity.

SOFTSCAPE AMERICA, INC. - Duluth, GA 2001 - 2005

Senior Architect

Gained a successful reputation for turning around and guiding the delivery

of complex high-profile client projects ahead of schedule and within

budget.

. Solution Design & Delivery

- Managed multiple integration projects for the insurance company.

Evaluated and defined logical and physical architectures, and

integrated third-party application across the enterprise platform.

- Created a Machine-to-Machine (M2M) messaging hub to enable a financial

services client to initiate and receive data requests from back-end

systems.

- Led team of 4 architects in designing end-to-end EDIU, XCBL, and Flat

File transaction processes encompassing Advice of Orders, Advice of

Shipment, and Warehouse Shipment Advice.

Additional experience as Technical Lead for Redington Solutions USA charged

with developing eCommerce sites to enable GTE Wireless customers to

purchase prepare phone accessories and cards online (1999-2000); Software

Engineer for Rizvi Software Consultancy accountable for designing and

delivering airline reservation system and fleet management system to

clients (1996-1999); and Electronics Engineer for Electrosys writing 8085-

based programs for clients (1993-1995).

Education

Bachelor of Engineering (BE) in Electronics, 1993

Dr. Babasaheb Ambedkar Marathwada University, India

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