Sales Customer Service

Sheri L. Lewis

****F Cascade Road #**** . Atlanta, GA 30331 . ********@*********.*** . P:

404. 375-6899

Service Professional/Account Manager

Customer Satisfaction Sales & Market Growth Supply Chain Operations

R

epeatedly successful in driving revenue, capturing new opportunities,

negotiating new alliances and developing targeted account management

strategies for 15+ years. Translating the business vision, assessing needs,

optimizing marketing objectives, driving down cost and maximizing profit is

my passion. Solutions driven client advocate integrating a mutually

beneficial service orientation to achieve revenue targets.

( Order Fill Rates & Logistics Processes ( Incident Reporting & Defect

Management

( Account Acquisition & Retention ( Problem Identification-Resolution

( Customer Requirements & Order Cycle ( Quality Assurance & Cost

Containment

( Sales, Profit & Revenue Growth ( Team Collaboration & Consensus

Building

Lighthouse Beauty, Atlanta, GA. 2009-present:

SALES AND MARKETING SPECIALIST, Atlanta GA

. Secured bookings as freelance Selling Specialist for prestige brands

in department and specialty stores. Created in store events and

promotions to drive sales. Managed own schedule and required reports.

Creative Marketing, Atlanta, GA 2006-2009

SALES CONSULTANT

. Built territory growth plans; created a formal selling model,

competitive and market assessments; jointly negotiated a lucrative deal

with Hartsfield Jackson Airport.

. Strengthened the company's market reach; determined opportunity

potential, presented high-impact sales pitch and influenced key decision

makers to close deals.

Midtown Boutique, Atlanta, GA 1992-2006

ACCOUNT MANAGER/PRINCIPAL

. Grew start-up retail business; oversaw sales, inventory control, order

fulfillment, and business development, resulting in a 33.9% gross profit

margin in 24 months.

. Increased clients to 600 from zero via targeted marketing strategies;

created, implemented, and tracked promotional campaigns to sustain a 30-

60-90 day pipeline acquisition.

. Produced $100,000 in sales within 12 months; monitored overall service

experience and opportunities to maximize revenue beyond a single sale.

. Managed client/customer relationships, pre-and-post sales process, and

inventory holdings to mitigate backorders and late orders to control

costs, servicing, and order fill rates.

. Cigna Healthcare, Atlanta GA. 1990-1992

CREDENTIALING ASSOCIATE

Responsible for collecting, filing, and updating physician medical

license and DEA numbers for Health Insurance division. Additional

responsibilities included preparing applicant files for submission

to Medical Director for acceptance and maintaining files for Joint

Commission audits.

Neiman Marcus, San Francisco, CA 1985-1989

CHILDRENS DEPARTMENT SALES CONSULTANT

Saks Fifth Avenue, Houston, Tx 1981-1985

SALES MANAGER & DESIGN CONSULTANT

. Optimized divisional sales performance and capitalized on opportunities

to maximize revenue; high-touch customer service led to a 150%

improvement in sales in two years.

B. A. Business Administration Long Beach State University Long Beach,

CA

professional Experience

Education

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