Customer Service Representative
Resume:
Dana L. Gillespie
Neenah, WI 54956
************@**.***
Employment History:
Consumer Services
Kimberly-Clark Corporation
Consumer Services, Neenah, WI
Data Entry, clerical support, sorting & processing incoming mail and
returned product samples, scanning, filing, database management and report
generation and proofing.
07/06 - 04/09/2014
Account Manager/Customer Service
Alta Resources
Neenah, WI
Managed distributor accounts for Johnson Diversey (S.C. Johnson Wax)
12/03 - 09/04
Provided customer service and order management for DecoPac
09/04 - 07/05
System Support Colleague
Affinity Health Care
St. Elizabeth's Hospital, Appleton, WI
Unit Clerk duties on Birthplace unit, various clerical and computer related
duties.
01/2003 - 12/2003
Staffing Coordinator
Angel Healthcare
Appleton, WI
Scheduled RN, LPN and CNA's to work at hospitals and other health care
facilities as requested by Angel's clients.
04/2002-12/2002
Substitute Teacher
Kimberly Area School District
Kimberly, WI
School Year Position
Staff planning substitute at Sunrise Elementary School and other substitute
assignments as requested.
09/2000-05/2001
Export Analyst III
Kimberly-Clark Corporation
World Support Group, Neenah, WI
Coordination of international shipments from order entry through final
destination...including transportation arrangements and the preparation of
commercial invoices and any other documents required for international
shipping.
01/99-11/99
Customer Service Analyst I & II
Kimberly-Clark Corporation
Customer Service, Neenah, WI
Coordination of all domestic shipments and orders...this included orders
received via EDI and QRS as well as manually entered orders. Provided
customer service to both internal and external customers including credit
and sales adjustments and promotional/sales support as needed.
05/92-09/94 and 11/97-12/98
Customer Service Representative
Johnson Controls Inc.
Controls Division, Milwaukee, WI
Order placement and follow through including credit adjustments, rush
orders and all other customer service functions to both internal and
external customers.
06/95-02/96 and 02/97-07/97
Customer Service Representative/Sales Consultant
Ameritech
Small Business Division, Pewaukee, WI
Communications consultant/service rep to all small business accounts. This
included the initial establishment of service to the sales of any
additional Ameritech services and products.
11/94-05/95
Education:
Bachelor of Arts: University of Wisconsin Green Bay 12/1991
Major: Communication Processes with Emphasis in Public Relations
Minor: Communications with Emphasis in Electronic Media
Medical Terminology: Completed Medical Terminology class at Fox Valley
Technical College in May 2002 with a 4.00 GPA.
Medical Disorders: Completed Medical Disorders class at Fox Valley
Technical College in May 2003 with a 4.00 GPA.
Specialized Training:
***Trained as Professional Scopist in September 2012 using Total Eclipse 5
software (editing and proofing of courtroom transcripts and legal records)
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