Customer Service Training
Resume:
Ryan J. Perry
Victorville, Ca
92395
Citizenship: United States
Veteran's Preference: 5 points
Current Goal: Purchasing Agent GS-1105-07
WORK EXPERIENCE
Alaska Heart Institute
3841 Piper St
T-100
Anchorage, AK 99508
08/2012-current
POSITION: PROCUREMENT SPECIALIST
DUTIES:
• Procuring all medical supplies for each department
• Shipping and Receiving
• Contract Specialist (maintaining maintenance on equipment)
• Inventory Control Specialist
• Forklift operator
• Research Analyst (document counting of inventory)
• Credit card holder $10k
U.S. Coast Guard
11/2004 - 07/2012
40 hours per week
Logistics Specialist Second Class (LS-2)
Hold active SECRET SECURITY CLEARANCE.
FULFILLED AN RANGE OF LOGISTICS DUTIES for both the crew and overseas missions.
Extensive experience in contracts, credit card purchasing, request for quotes and awarding
contracts.
SUPPORTED PROCUREMENT of materials, supplies, equipment and services for a 166-person
crew. Managed a crew of 8 buyers in procuring $16 million in consumables. Received over $5.5
million of inventory.
• Selected for elite procurement details providing excellent information for visiting
contractors, and other high-ranking officials
CONTRACT MANAGEMENT: Performed procurement research for customers, created bidder's
lists, solicited bids from vendors and suppliers, evaluated responses to quotes and bid
solicitations, negotiated contracts orally and in writing, issued orders against Federal Supply
Schedules and term contracts.
• Created service maintenance agreements for all cell phones and copiers being used in
Bahrain.
BUDGETING: Proficient in budget account management. Applied high level of knowledge on
Davis and Bacon Act to stay in compliance with regulations while purchasing for accounts.
• Head of two program elements budgeted for $250,000. While purchasing for these
program elements, I was tasked with creating construction contracts not to exceed $2000.
I successfully remained within these parameters.
• Earned consistent commendations for devotion to duty with citations for excellence in
rapidly resolving budget concerns.
MAINTAINED ACCURATE INVENTORY of 5,000 parts for Bahrain unit and helped run the
warehouse where they were kept. Examined shipment contents and compared with records to
verify accuracy of incoming/outgoing shipments. Distributed materials with 100% accuracy.
Maintained and issued parts through Centralized Supply database. These parts were crucial in
keeping boats operational during extended patrols in the Middle East.
• Helped keep a 378-foot boat operational by meeting deadlines.
COMMUNICATION with vendors and customers, including technical and non-technical
correspondence as well as telephone and email communication. Developed understanding of
customer needs and took action to ensure those needs were met; developed positive business
relationships with vendors. Established trust with new vendors; maintained contact with
vendors/contractors throughout execution of contract and after its completion. Composed and
submitted reports on project plans, progress, and results.
• Consistently commended for relating effectively with culturally diverse populations.
EDUCATION
University of Anchorage Alaska
05/2013-present
Major: Logistics and Supply Chain management
JOB-RELATED TRAINING
CERTIFICATIONS: Advanced Simplified Acquisition/Basic SAP, Micro-purchasing training,
Centralized Supply, Financial Procurement Desk Top Recon/GSA purchase card training.
LOGISTICS TRAINING HIGHLIGHTS:
Advanced Simplified Acquisitions Procedures
Conflict Management
DHS training
Federal Acquisition Regulation training
Graduating with 90% Simplified Acquisitions Procedures
Leadership class - 3 credits
Micro-Purchasing
Records Management
Section 508
Situational Training
ADDITIONAL INFORMATION
I have excellent communication skills and an aptitude for customer service. I have a passion for
logistics and would like the opportunity to demonstrate my skill set to consistently get the job
done. I am a very focused and detailed oriented person. I aspire to take on new opportunities that
can evolve and advance the organization's growth. I love diversity and am able to seamlessly
collaborate with a wide variety of people. I am also well traveled and posses the knowledge, skills,
and patience to provide quality training to junior employees. I truly believe that my core values
intertwined with my notable communication skills would make me a valuable asset.
Contact this candidate