Customer Service Representative

CASMAN MANZANO

** ********** *******, ***** ****, ON M3J 3S6

647-***-**** **************@*******.***

SKILLS AND KNOWLEDGE

Skilled at keeping a professional attitude when working in a pressured

environment

Has the ability to type at 80 wpm

Excellent verbal and written communication skills

Able to manage and coordinate projects which implement strategies to meet

the needs of the professional

Has dealt regularly with staff and client issues relating to services

concerns

Has basic HTML and CSS web design skills

Comfortable using design programs such as Adobe Photoshop CS3-CS5,

Illustrator, Logic Pro X, Final Cut Pro

Local photographer; hired seasonally to do freelance photography for

musicians, events and products.

Comfortable using MS Office and social networks such as Twitter, Facebook,

LinkedIn etc. to find target audiences

Able to conduct intense research and compile statistics and then analyze

and sort out the facts within such statistics

PERSONAL ATTRIBUTES

Strong interpersonal and communication skills: fluent in both the English

and the Filipino language and is able to write reports with a strong sense

of clarity

Able to research and be a problem solver and has an ability to provide

creative ways to approach various situations

Excellent judgment with decision making

Extremely motivated, always willing to learn new skills

Reliable when helping to motivate and work in a team environment

Capable of working independently without assistance or supervision

Able to work well under pressure, manage and prioritize tasks

EDUCATION

Political Science B.A.

2010-2014

York University

Law Clerk Diploma

2008-2010

Humber College, Toronto, ON

Highschool Diploma

Loyola Catholic Secondary School

EXPERIENCE

Office Administrator and Coordinator/Marketing and Legal Assistant

AUM Law LLP Toronto, ON

May 2013 - May 2014

Spoke regularly with clients to respond to general or business inquiries

Worked regularly with teams to develop and complete various office or legal

projects

Worked on the Company website to customize legal members' biographical

material and regularly emailed clients the firm's newsletter

Responsible for the preparation, review and analysis of corporate

agreements and legal documentation

Coordinated meetings and assisted in various projects

Assisted lawyers with opening and registration of various applications and

the incorporation of corporations

Conducted research on Corporation statuses

Maintained corporate records, minute books and other various office files

Ensures that accurate and appropriate agreements and other various legal

documentation are prepared and sent to clients on a timely basis.

Ensured that senior executives accounts and docketing records were in order

and up-to-date

Appointed to the Joint Health and Safety Committee and scheduled, held and

organized monthly meetings to discuss firm health concerns and solutions to

remedy such concerns and also brainstorm new ideas on how to ensure that

employees are working in a safe environment

Maintained the reception area and developed and strengthened key

professional and interpersonal skills to ensure that clients and all other

guests were managed professionally upon arrival

Creating and updating the firm's various lists to ensure organization

within the firm

Office Administrator and Coordinator/IT Support

Blakes, Cassels & Graydon LLP Toronto, ON

September 2011 - April 2012

Assisted multiple lawyers with opening and closing of transactions

Maintained corporate records and files

Ensured that lawyers' accounting records were in order and up-to-date

Given extensive training on programs such as ENACT and Hummingbird DM

Updated corporate records on the ENACT system; corporate names, addresses,

officers, directors etc.

Worked in the IT department to ensure that the firm upgrades were in place

Troubleshooting and fixing bugs on the firm's future templates

Temporary Office Administrator and Coordinator/IT Support

Love and Whalen LLP, Toronto, ON

November 2010 - August 2011

Trained and worked closely with a corporate/estate lawyer

Worked on corporate matters such as incorporations, renewals,

reorganizations, amalgamations, continuations etc.

Assisted lawyer with PC troubleshooting computer problems

Maintenance and the organization of the firm's database and the firm's

storage records

Carried out accounting and administrative duties

Created custom logo and designs for client brochures and proposals

Outreach Coordinator/Volunteer

Oxfam Canada, Toronto, ON

August 2010 - October 2010

Attended creative workshops where the developments of future fundraising

initiatives were made

Brainstormed new ways to improve marketing materials for the organization

and discussed ways to reach a wider audience

Volunteered at various festivals and events to promote, increase visibility

and raise awareness of Oxfam to the public

Office Administrator and Coordinator/Legal Assistant/IT Support

Hughes, Dorsch, Garland, Coles LLP, Toronto, ON

May 2008 - August 2010

Trained and worked closely with the corporate/commercial/real estate/estate

lawyers

Assisted lawyers with PC troubleshooting computer problems

Maintenance and the organization of files in PC Law, the firm's database

and the firm's storage records

Worked on files relating to areas such as Corporate/Commercial, Real Estate

and Estates law

Maintenance and the organization of the firm's database and the firm's

storage records

Carried out accounting and administrative duties

Magazine Designer/Photographery/Editor

The Pipe - York University Newspaper

December 2010 - February 2012

Designed the university paper (i.e. page layouts, cover, logo) with the use

of Adobe Photoshop CS4

Provided photography coverage at The Pipe Events

Worked closely with editor to provide groundbreaking news to the University

Wrote headlines, cutlines and photo captions

Customer Service Representative

Penner International, Toronto, ON

June 2007 - May 2008

Took the role of both a senior biller and a customer service representative

Updated freight bill information regularly

Scanned and indexed numerous documents such as proof of deliveries, bill of

ladings, and packing slips

Consulted with different brokers to ensure that there were no problems with

the custom paperwork

Consulted with trucking team regularly to direct them to their destination

Summer Volunteer

Chelsey Park Senior Home, Mississauga, ON

May 2005 - June 2005

Helped arrange activities for the seniors

Served food to the seniors in their morning and lunch breaks

Received the "outstanding volunteer award"

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