Customer Service Quality Control
Resume:
B rooke Kaiser
Port St Lucie, Florida, 34953
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PROFESSIONAL EXPERIENCE
Sancilio & Company Inc Riviera Beach Florida 33404
Quality Assurance Inspector November 2013 June 2014
• • Inspect manufacturing process as required by the approved Batch Record, and
perform periodic review of batch records while in process. • Inspect products
manufactured or processed to ensure compliance with established specifications and
quality control systems. • Monitor temperature and Relative Humidity in GMP areas. •
Issuing label materials to production department. • Inspect retain samples in a monthly
basis. • Grant “release” disposition to Materials/Components to be use in production area.
• Issue Production Batch Records. • Review Production Batch records. • Provide support
and assistance with equipment swabbing • Revise Standard Operation Procedure or any
other controlled documented, as required. • Communicate and Interact with supervisors,
managers and individuals from other departments in order to report problems and
participate in solving them. • Scanning and entering Controlled documents into the sever
Michael's Arts and Crafts Port St. Lucie Florida 34987
Person of Sale July 2013 March 2014
• • Actively greeting customers • Described merchandise and explain use, operation,
and care of merchandise to customer • Demonstrator, how to make jewelry and home
décor projects • Classroom teacher for kids • Computer sales prices, total purchases and
receive, and process cash and/or credit payments • Place special orders or calls other
stores to find desired items • Organized store displays • Maintained organization and
cleanliness of facility
Kohl's Jensen Beach Florida 34957
Person of Sale August 2010 June 2013
• • Assisted with stock maintenance and periodic inventory counts • Unloading trucks
with merchandise for the store • Open and close cash registers, performing tasks such as
counting money, separating change slips, coupons, and vouchers, balancing cash drawers,
and making deposits • Assisting in flipping signs showing when a promotion and/or deal
is happening • Examine merchandise to ensure that it is correctly priced and displayed •
Supporting store wide price changes • Fitting rooms, performing tasks such as cleaning
out the fitting rooms, assisting customers when needed, and putting clothes back out on
B rooke Kaiser
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the shelves • Actively greeting customers • Developed and maintained positive
relationships with customers • Recommend, selected, and helped locate or obtain
merchandise based on customer needs and desires • Associate in the following
departments; men's, women's, junior's, jewelry, home, kid's, shoe's, intimates, and
customer service
• July 2010 December 2012 Kohl's Cares
EDUCATION
Keiser University Port St. Lucie Florida 34952
Biotechnology, Feb 2014
• • Immundolot (Dot Blot) • Digestion of DNA by Restriction Enzymes • Agarose Gel Electrophoresis
• Plasmid Transformation into E. coli • Ligation • PCR • Colony Screening • Plasmid Purification •
Plasmid Isolation • Nanodrop • LB Broth • Gel Extraction • Agar preparation • Protein Gel
Electrophoresis (PAGE) • Restriction Digestion • Bacterial Culture (Broth/ Slant/ Stab) • Bacterial
Streaking • Bacterial Selection • Bacterial Spreading • Microscopy • Simple Staining • Gram
Staining • Cell Count (Hemacytometer) • Bacterial Growth Curve • Autoclaving • Isolating of
Bacterial Chromosome • Purification and Quality Control testing of Bacterial Protein (EcoRl) •
Media Preparation • Spectrophotometer • Electrophoresis Gels • Agarose Gels • Ion Exchange
Chromatography • Standard ELISA • Quantitative ELISA • Affinity Chromatography • Western Blot
Analysis (Electrophoretic Transfer) • Plant Cell Culture • Animal Cell
South Fork Stuart Florida 34997
High School Diploma, Jun 2010
• 2 years of completion in JROTC
• Certified in Agriculture 4 years
• May 2008 2011 Humane Society
• March 2008 2010 Relay for Life
• August 2008 2010 JROTC committee volunteer
• August 2006 2007 Future Farmers of America
Additional Skills
• Going above and beyond to learn new tasks and achieve goals
• Productive self starter with a strong work ethic
• Productive team player and group leader
B rooke Kaiser
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