Customer Service Sales

Noelle D. Campbell

Email: ************@*******.*** House: 20819 Chappell Knoll Drive

832-***-**** Cypress, Texas 77433

PROFILE

Ability to identify and analyze customer concerns and alleviate complex issues.

• Excellent leadership and organization skills with the ability to work with individuals in small or large groups of various

ethnicities and backgrounds.

• Able to provide day-to-day office administration, support processes and maintenance with proficiency.

• Proven track record of prioritizing tasks.

• Skilled at anticipating high volume customer flow and organizing inventory.

PROFESSIONAL EXPERIENCE

Prairie View A&M University, Office of Distance Learning, Prairie View, TX

Student Worker February 2011-May 2014

• Maintained and created new Active Directory Organizational Units and Accounts.

• Imaged multiple computers and maintained domain configurations to ensure efficiency in the computer lab.

• Coordinated TTVN scheduling and connections to ensure successful delivery of classroom instruction between the main

campus and remote locations.

Created schedules to ensure full coverage for activities and projects for day to day office activities

Repaired and maintained over 400 computers (PC and Mac) in twelve special purpose laboratories.

Developed teams responsible for managing and maintaining laboratories to ensure customer satisfaction.

Trained faculty, staff, and students on how to use computer hardware, software, projectors, and classroom cameras.

Maintained all customer relationships via email and phone and friendly customer service.

Prairie View A&M University, University College/Access Program, Prairie View, TX

Administrative Clerk May 2011- August 2011

Worked closely with program coordinator to distribute information and activities to over 100 employees.

Compiled and edited information as it pertained to Access students and their daily schedules.

Attended various team building/bonding trips presented by the Access program to motivate incoming freshmen to become

leaders.

Created targeted awareness to incoming freshmen about the risks of drinking and doing drugs and informed them about the

Health Center.

Attended to the needs of customers in order to reduce unpleasant situations.

Follett Higher Education Group, Prairie View, Texas

Cashier/Sales Associate May 2009- October 2010

• Interacted and communicated with customers, sales associates, to effectively manage and maintain consistency in store.

• Reimbursed customers for items returned; restocked and organized merchandise on racks for appropriate placement.

• Handled cash, credit card, and debit card transactions efficiently; managed register and till while checking out customers in a

speedy and courteous manner.

• Scanning merchandise, deactivated security tags, and maintained cash register operations with proficiency to ensure proper

usage.

• Created a friendly and speedy customer service environment to ensure customer satisfaction and build brand loyalty.

EDUCATION

Prairie View A&M University, Prairie View, TX May 2014

Bachelor of Business Administration in Marketing

Course includes: Marketing Communication, Retail Marketing, Marketing Strategy and Analysis, E-Marketing

Community Activities

• Participated in various community activities: including the Tour- de-Pink bike-a-thon, Jack and Jill of America- Get out the

Vote, Jack and Jill of America- Gift’s for families, Jack and Jill of America- Black History Awareness, Jack and Jill of America

(Youth Community Home).

• A member of the American Marketing Association.

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