Manager Customer Service

W ill iam B Dye

************@*****.*** ****

P lymouth Ct G ibsonia, PA 15044 724-

***-****

T R A N S P O R TA T I O N W A R E H O U S I N G S U P P L Y

CHA IN

Accomplished Logistics Manager with expertise in devising and integrating new

p rograms to improve all aspects of corporate transportation, supply chain, production

a nd distribution operations.

T EA M BU I L D E R

Bottom-line, r esults-oriented operations manager w ith a t horough u nderstanding of t he

complexity of t ransportation and i ts interaction with all points of the supply chain.

Self-directed, r esults-driven p rofessional. Committed, w ith a positive service a ttitude.

D riven, self-motivated, h ighly energized, and recognized for t he ability to t ranslate

company v ision and m ission i nto strategies t hat consistently exceed organizational t argets.

Leverage t echnology t o streamline operations t hat achieve excellent results by i nstilling

a culture of employee p ride, developing and retaining top t alent, and i nspiring u nity

toward a common goal.

I nteract extensively w ith a ll levels of employees regarding operations, p roductivity, and

performance issues; openly p romote and foster t ransparent accountability w hile

consistently exceeding goals and expectations.

Highly effective i n motivating, developing, and leading employees. Demonstrate

effective abilities i n oral and w ritten communication a t a ll structural levels. Adept a t

negotiations, collaboration, and building respected and t rusted relationships.

Works i ndependently w ith no d irect supervision and exhibits t he ability to p lan and

conduct effective meetings as a t eam p layer, leader, and t rainer t hat garners consistent

success i n p lanning and managing projects.

Balance sales, marketing, operations, and warehouse management i n all modes of

t ransportation and logistics, w ith analytical p roblem-solving and organizational skills,

attention to detail, and efficient issue resolution, p reventing recurrence.

Computer o riented; familiar w ith PCs, MS operating systems and applications i ncluding

MS Word, Excel, PowerPoint, and Outlook; able to efficiently research and navigate t he

I nternet and handle all e-mails i n a t imely and t houghtful manner.

C O R E K N O W L E D G E & SK I L L S

Load Planning Logistics Operations & M anagement C ross-Functional

Communication & Collaboration Carrier Procurement Team Leadership &

Development E ffective T hird-Party Partnerships Warehouse M anagement

Performance M anagement P roject M anagement

P R O F E SS I O N A L E X P E R I E N C E

CRAIG TRANSPORTAT ION - F ebruary 2014 t o P resent

Consultant to Operations

• Primary goal is to improve the shuttle operation between GENCO and MillerCoors in

T renton, OH

• Performed a staff evaluation and a stoplight report. Underachieving employees were

coached to improve. Those who did not improve were let go. Coaching and evaluation is

ongoing for continuous improvement of the team.

• Updated SOP’s for the operation. The updated SOP’s were presented to the current

employees and integrated in the training of the new employees.

• Improved the communication between Craig and GENCO employees. The leads for both

companies now have a working relationship and communicate on issues related to

damaged cans, brewery operations, t ransportation operations and other operational

needs.

• Reduced the number of failures for late cans to the brewery from 8 in January to less

t han 1 per month.

• Improved the relationship between Craig and the on-site Ball manager.

W i l l i a m B D ye P AG E 2

P R O F E SS I O N A L E X P E R I E N C E C O N T I N U E D …

H J H E I NZ – August 2006 to October 2013

Manager Transportation Projects ( August 2013 to October 2013)

Manage projects for the Transportation team including implementation of SAP, integration of one North

A merican Supply Chain and various cost savings initiatives.

Manager Transportation Operations ( December 2009 –August 2013)

• Manage a team of 9 Load Planners with responsibility to dispatch all outbound dry and frozen loads,

d ry and frozen inbound raw materials by all modes.

• Work closely with the Material Planners, Deployment Planners, Carrier Procurement, Customer

Service and the Warehousing Group to ensure all loads pick and deliver on time. Balance cost to

Heinz and service to the customer.

• Constantly manage cost out projects. Examples include ensuring the correct mode is being used by

converting t ruck to intermodal, consolidating LTL to full t ruck, and managing load factor on

replenishment loads.

• Coached and developed the team. Four of the original six load planners were promoted within two

years. Two load planners promoted to Associate Managers. Four additional planners promoted as the

team grew.

• Ensure the carrier base is meeting on time delivery requirements of 88% or better to the original RDD.

• Team helped to drive out $7MM in cost in three years. The original plan was five years.

• Collaborate with the Material Planners on expedited shipments, when required, to keep production

l ines running. Worked to reduce cost on the expedited shipments for inbound while maintaining

service for the factories. Drove out $200M.

Transportation Analyst ( August 2006 –November 2009)

• Negotiate with carriers on rates, verify carrier compliance by the ES3 dispatch group, and track

t ransportation costs by location.

• Supported the t ransportation procurement group and Deloitte consultants for the t ruckload carrier

b id.

• Co-lead on 2009 t ruckload bid for the analytics. Drove out $2MM in cost.

• Work closely with CombineNet on setting up the 2009 t ruckload bid.

• Develop and oversee projects to take cost out of the t ransportation network.

• Measure carrier service performance monthly and discipline when they are out of compliance.

• Evaluate new carrier opportunities for cost and service improvements to the core carrier base.

• Work with the Inbound Transportation group for cost and service opportunities. We look to leverage

t he core carrier base on cost by providing feeds to their network and the Heinz network.

D E L MO N TE FOODS – D ecember 2002 to August 2006

C arrier Analyst (April 2006 – August 2006)

• Retained previous responsibilities once the Transportation Department was put back together.

• In addition, worked with Transplace, 3rd Party Logistics Provider, to set up carrier base, set up

routing guides, establish dispatcher requirements and expectations.

Senior Logistics Analyst ( May 2005- March 2006)

Transferred to the Finance and Planning Department when Transportation was outsourced.

•

Performed industry research to identify business needs and forecast upcoming projects as well as trade and

•

consumer pickup budgets for transportation initiatives.

Conducted weekly production planning and accounting meetings with StarKist to review a comparative analysis of

•

recent business performance as well as transportation spend, CPU/Delivered splits and DC sourcing.

Developed and lead the monthly board presentations to showcase existing transportation program progress for

•

StarKist to executive management.

Advised the Transportation Department on negative trends, spend in particular lanes, and accessorial costs to

•

ensure optimal business development.

W i l l i a m B D ye P AG E 3

P R O F E SS I O N A L E X P E R I E N C E C O N T I N U E D …

Transportation Analyst ( December 2002 – April 2005)

• Oversaw development and integration of company-wide t ransportation programs for multiple locations

to maintain high levels of productivity while remaining on schedule.

• Negotiated contractual agreements for carrier rates, verified carrier compliance, and t racked

t ransportation costs by location to stay within budget.

• Validated t ransportation costs for the Pet Division, updating and presenting the monthly deck to

explain all expenditures to both the Pet Board and Supply Chain Team.

• Provided logistics analysis to other departments such as Production Planning, Customer Service,

Warehousing, Inventory Control, and Logistics Finance to help streamline financial planning and

operations.

• Led the weekly carrier compliance meeting with the third party logistics dispatch team when the

senior manager was absent.

N AB ISCO – 1992 to 2002

Manager of Customer Logistics (2000-2002)

• Spearheaded logistical planning for two distribution centers, including budget allocations,

t ransportation t racking results, corrective actions, and daily operations for each branch. Total budget

was $3MM for the two facilities.

• Strategically combined workforce of approximately 40 employees to consistently develop

p roduction/distribution staff with best practices, career development, and performance management

methodologies.

• Administered and t racked workplace incidents to ensure regulatory compliance with OSHA, Workers

Compensation, AIB inspections, and Department of Agriculture inspections while cultivating a strong

relationship with the labor union to streamline communications.

Distribution Supervisor (1998-2000)

Production Supervisor (1997-1998)

Labor Scheduler (1992-1997)

P R O F E SS I O N A L D E V E L O P M E N T

R OBERT MORR IS COLLEGE, Pittsburgh, Pennsylvania

• Bachelor of Science in Finance, 1992

• 3.2 GPA, Dean’s List in Fall 1998 and Winter 1990

References available upon request

Contact this candidate