Customer Service Office
Resume:
Djana Maria Hughes
Brooklyn, NY 11221
****************@*****.***
http://www.linkedin.com/pub/djana-maria-hughes/58/286/68
Skills and Qualifications:
Strong communication and organizational skills.
Ability to work in a team or independently.
Proficient in Microsoft Word, Excel, PowerPoint and Internet research.
Type 40-55 words per minute.
Experience: New York City Department of Parks and Recreation Bronx, NY
Seasonal Maintenance Worker September 2013 to March 2014
Provide high volume customer service to guests, tourists and families.
Ensure the cleanliness and safety standards are compliant with NYC rules and regulations.
Work as an enthusiastic team member on special projects and public events.
New York City Department of Consumer Affairs New York, NY
Office Aide October 2012 to February 2013
Performed general office duties such as typing, operating office machines and sorting mail.
Gathered materials to be filed from departments and employees.
Sorted and classified information according to guidelines such as content, purpose, user criteria and
chronological, alphabetical and numerical order.
Disposed of sensitive client information via shredder per supervisor’s approval.
Performed periodic inspections of materials and files in order to insure correct placement, legibility and
proper condition.
Placed materials into storage receptacles, such as file cabinets, boxes, bins and drawers, according to
classification and identification information.
People Care Holdings, Inc. New York, NY
Home Attendant/Home Health Aide March 2006 to July 2012
Cared for patients in their homes.
Assisted patient to bathe, dress and groom self.
Answered telephones and doorbells.
Assisted patient in taking prescribed oral medications under written direction of physician and as directed
by home care nurse.
Changed bed linens, washed and ironed patients' laundry and cleaned patients' quarters.
Performed miscellaneous duties as requested, such as obtaining household supplies and running errands.
Maintained records of services performed and of apparent condition of patient.
Assisted patients into and out of bed, automobile and wheelchair, to lavatory and up and down stairs.
New York City Department of Education Brooklyn, NY
Substitute Teacher October 1989 to November 2005
Presented subject matter, utilizing a variety of methods and techniques, such as lecture, discussion, and
supervised role-playing.
Assisted students, individually and in groups, with lesson assignments to present and reinforce learning
concepts.
Took attendance.
Distributed teaching materials to students such as textbooks, workbooks, writing paper and pencils.
Typed material and operated duplicating equipment to reproduce instructional materials.
Education: CUNY/Hunter College New York, NY
MA - French (Arts and Sciences) January 1992
CUNY/Hunter College New York, NY
BA - French; Minor: Psychology May 1985
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