Customer Service Manager

**************@***.***

Cell 702-***-****

Patricia Gonzales Home 702-***-****

Objective To become a part of a growing and structured company, that will allow me to utilize my

talents in such a way as to positively influence the company’s success.

Experience 02/14 Saber Security Las Vegas, NV

Security Guard Duties included working special events, performing searches upon entrance,

securing backstage, walking special guest from one point to the next, and removing

individuals not welcome in event.

02/14 Olive Garden Italian Resturant Las Vegas, NV

Expeditor & Prep Cook Duties include preparing food, expediting food and making sure it

looks presentable for guest, making sure product is in health regulations, cleaning back of the

house and stock.

06/05-02/14 Long John Silver / KFC / A & W Las Vegas, NV

General Manager§ Duties included cashier, handling nightly deposits, closing of all sales

transactions, cooking, controlling food cost, controlling labor, payroll, employee schedules,

inventory, training employees, Sent in to stores to make sure that they are in proper running

condition, placing orders, and quality customer service.

8/98-6/05 Tommy Rocker’s Bar & Grill Las Vegas, NV

General Manager§ Duties included running original Tommy Rockers and opening the new

property, accounts payable, account receivable, data entry, payroll, hiring, controlling food,

making sure our menu was up to par, controlling labor, controlling liquor cost, inventory, daily

deposits, promoting, cashier, waitressing, cooking, bartending, Security,(working in any area

when needed), employee schedules, hiring, firing, doing weekly inventory on food, & liquor,

making sure our gamers were taking care of at all times, doing ETT weekly gaming counts,

etc.

Reference Mr. Scott Brock District Mgr of Coconuts Beach Bar & Grill 702-***-****

Mrs. Nora Rhon District Mgr of Kentucky Fried Chicken 702-***-****

Mr. Matt Urso District Mgr of Tommy Rocker’s Bar & Grill 702-***-****

Education June 1986 Verdugo Hills High Sunny Valley, CA

1997-2000 ExecuTrain of Las Vegas Las Vegas, NV§ Can retake courses anytime to refresh

and update: Studied PC Computer, Software included: Windows, MS-Word, MS-Excel, MS-

Access, Power Point, Ten Key by Touch, Quick Books,& Aloha

Professional, Quality Customer Service, Great work Ethic, Hands On, Multi-tasker, Take Pride

Qualifications

in everything I do, Ownership, Loyalty, & Fluent in English/Spanish, ServSafe Certified, First-

Aid Certified, Telephone Etiquette Certified, PC Windows Software Certified, Bartender

Certified, & Current Health, Sheriff, & Tam cards.

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