Customer Service Sales

Suzie Botelho

Collection Agent

Innisfil, ON

************@*****.*** - 416-***-****

To secure a position in a well-established organization with a stable environment that will enable me to use

my administrative, customer service skills and ability to work well with people.

WORK EXPERIENCE

Collection Agent

Partners in Credit Inc - Markham, ON - September 2008 to January 2014

Responsible for skip tracing.

• Answer diligently, courteously and professionally questions regarding problems with customer accounts.

• Advise customers of necessary actions and strategies for debt repayment.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review

the terms of sales, service, or credit contracts.

• Negotiate and arrange for debt repayment or establish repayment schedules, based on customers' financial

situations.

• Develop alternative payment plans with help from A/R department.

• Record information about financial status of customers and status of collection efforts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Perform various administrative functions for assigned accounts, such as recording address changes and

purging the records of deceased customers.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit

bureaus, or through other alternative means.

• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence

and writing reports.

• Notify credit departments, order merchandise repossession or service disconnection, and turn over account

records to attorneys when customers fail to respond to collection attempts.

• Receive payments and post amounts paid to customer accounts.

• Negotiate credit extensions when necessary.

• Retain customer loyalty while initiating processes for collection of payments.

• Maintain and update record of customers from whom collections are made.

• Preparation of paper work for settlements and payments for filing.

• Responsible receiving and documenting payments on file for customer.

• Setting up accounts for specific dates and times and ensuring arrangements were kept.

General Labourer

Monarch Plywood - Concord, ON - March 2008 to September 2008

Picking order items specified on order sheet

• Assemble plywood trough a splicer

• Maintain working area ensuring area was always clean and free of debris

• Inspect finish product and ensure product was repaired

• Responsible for preparation for wood press

Lab/ Mailroom Clerk

Ministry of Health and Long Term Care - January 2003 to March 2008

Responsible for receiving all specimens delivered to lab and documenting all parcels

• Responsible for delivering all parcels to specific labs.

• Responsible for collecting all final test result to deliver to mailroom

• Responsible sorting all results to proper mailboxes to be sent back out to Doctors and hospitals

• Packaging all results to be FedEx to senders

EDUCATION

St. Elizabeth

1991 to 1995

ADDITIONAL INFORMATION

Computer Skills:

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, etc and banking data system such as Anzio,

Debtmaster, DRS system for TD bank and incoming and outbound dialer phone system.

Contact this candidate