Sales Customer Service

R YAN S COTT 785-***-**** C

********@***.***

**** ** ****** *****, ******, KS 66610

Actively seeking a position as a

Operations Executive

Educational Background

Masters of Organizational Administration May 2009, Mid America Nazarene University, Olathe KS

Bachelor of Business Administration; May 1989, Wichita State University, Wichita, KS

Lean/Kaizen (TQM) Training - Juran Institute

DuPont STOP Safety Program

Dale Carnegie Graduate

Professional Experience

FLORENCE MANUFACTURING, Manhattan, Kansas 2012 – 2014

HALLMARK, Topeka, Kansas 2011 - 2012

KAN BUILD, INC. Osage City, Kansas 2005 - 2010

HERITAGE INDUSTRIES, Wayne, Nebraska 2004 - 2005

ALL AMERICAN, LLC, Decatur, Indiana 2002 - 2004

SCHULT CORPORATION, Plainville, Kansas 1991 - 2002

Positions Held

Vice President/General Manager

Director of Operations

General Manager

Sales & Marketing Manager

Customer Service Manager

Program Manager

Manufacturing Section Manager

Transferable Skills

Leadership Collaboration Contract Negotiation

Emotional Intelligence Manufacturing P&L

Big-picture Thinking Change Management Budgets

Solution Implementation Operations Management Capital Budgeting

Critical Thinking Sales Management Financial Analysis

Process Improvement Construction Management Forecasting

Strategic Planning Contract Management Team Building

R YAN S COTT 785-***-**** C

********@***.***

7133 SW Robins Drive, Topeka, KS 66610

Product Development Lean Manufacturing Continuous Improvement

Engineering Marketing Strategy TQM

Customer Satisfaction Cross-functional Teams

Human Resources Project Planning

Business Planning Project Management

Accomplishments

Directed business planning and P&L management. Responsible for operational oversight of up to 300

associates and sales oversight for up to a $50 million budget. Led up to eight direct reports fulfilling

responsibilities in production, field services, sales, engineering, human resources, quality assurance,

purchasing, and accounting.

Developed and executed a comprehensive business plan, reduced variable expenses, and drove continuous

improvement initiatives to increase productivity, reduce waste, and improve quality; increased profitability

by 36% and led to recognition as number 3 of 18 business units in the first year of eligibility.

Launched marketing promotions to increase sales; secured nine months of backlog with just one promotion.

Spearheaded product design and marketing efforts for a new product line that rapidly grew to represent 25%

of total sales within 18 months and ultimately performed a complete overhaul of product offerings.

Implemented DuPont STOP program and organized a Safety Committee which reduced accidents and

worker’s compensation by more than 50% in the first year at one location and to zero at another location.

Instituted STAR incentive program, evaluated and improved CPM/staffing model, installed new capital

equipment to eliminate production bottlenecks and reduce labor-intensity, and re-engineered material flow

to production line; combined improvement strategies increased production volume by 29% in a 12-month

period.

Assessed and resolved costing issues, reduced waste, and improved scheduling efficiency to turn around the

Field Services team from $1 million in annual losses into a profitable enterprise.

Created marketing plan which included a web site, literature series, DVD, lead management system, radio,

print and TV advertising. Project also included software program to provide a holistic approach to retail

lead management, retail contracts, sales/marketing, order entry, engineering, purchasing, production

scheduling and invoicing.

1

Implemented wholesale financing program for builder network to increase the number of high traffic and

subdivision model homes in inventory; projected 400% increase in model homes in network.

Developed and executed a comprehensive business plan, reduced variable expenses, and drove continuous

improvement initiatives to increase productivity, reduce waste, and improve quality; increased profitability

by 36% and led to recognition as number 3 of 18 business units in the first year of eligibility

R YAN S COTT 785-***-**** C

********@***.***

7133 SW Robins Drive, Topeka, KS 66610

Instituted Leadership on the Line which delivered a 10% productivity improvement.

Implemented new quality system that improved quality defect scores by 15%.

Reduced claim lead times to Eliminated repetitive claims, instituted warrantable claims training, and

conducted dealer set-up training, resulting in 40% savings in departmental cost. Reduced warranty claims

backlog by 66% and improve customer satisfaction scores into the 95% -99% range.

Contact this candidate