Customer Service Manager

J a rvis Upshaw

College Park, GA *****

Mobile : 678-***-**** E mail : j -******@*******.***

Linkedin: w ww.linkedin.com/in/jarvisupshaw

RPO Recruiter Onsite Program Staffing Manager Staffing Recruiter Account

M anager V MS Recruiter

P ROFESSIONAL SUM MARY:

• 5+ years’ of Recruiting and Staffing industry experience w ith exposure to both on-site and off-

site management of scalable recruitment projects.

• 5+ years of Direct Sales experience selling education, companies, and active & passive

candidates on potential job opportunities.

• 5+ years of Customer Service experience working closely with clients (HR and hiring managers),

potential job seekers, and students alike.

• 4 years of management experience supervising employees of up to 75 people or more in a

metrics driven environment.

• 2+ years’ of RPO Staffing and Recruiting experience managing and delivering effective RPO

Solutions for both direct hire and contingent labor across North America in the manufacturing

and financial services industries.

• 2+ years of Admissions Recruitment and Campus Recruiting experience recruiting students for

a variety of academic and career program opportunities.

• Have a passion for hi ring great talent and a knack for managing medium to large requisition

loads.

• Project management capabilities including mult i-tasking, mat rix organization management,

and accountabilities to tasks and deadlines.

• Great experience marketing and promoting jobs through Social Media such as LinkedIn,

T wit ter, etc.

PROFESSIONAL H IG H L IG H TS:

• @Staffmark – Increased profitability to $6,000 in just one month after streamlining processes

to save an on-going losing account that was losing on average $1500/mo. in revenue.

• @Staffmark - Promoted 4 times in a three-year period because of work ethic and dedication to

t he company (Administrative assistant, Recruiter, Account Manager, and Onsite Manager).

• @Everest College - Set the record for recruiting the most students in any single month with 14

s tudents enrolled.

• @Everest College - Received recognition for providing outstanding customer service to my

s tudents.

• @Staffmark - Created a report that was able to generate all the important financial

i nformation relative to the different accounts in the branch.

T ECHN ICAL SKILLS:

Jarvis Upshaw’s Resume Mobile: 678-***-**** Page

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• M icrosoft Office Suite (Outlook, Word, Excel, PowerPoint), Pascal Applications I and I I,

PeopleSoft, Centrix, K ronos, and CampusVue.

PROFESSIONAL EXPER IENCE:

Everest College Atlanta, GA M arch 2011 – May

2013

A dmissions Representative I I

• Recruit students and potential students for a variety of academic and career programs at

E verest College by providing knowledge and information regarding entrance requirements,

cur ricula, and academic standards.

• Meet and exceed the weekly metric/goal of setting five interview appointments per day.

• Consistently meet the metric/goal of meeting with a minimum of three students per day to

explain program offerings, match the college’s benefits and advantages to the student’s needs,

and to discuss and advise on suitable programs that are in accordance with the student’s

desires, qualifications, and objectives.

• Answer web inquir ies and inbound calls and make outbound calls to potential students who

have expressed interest in attending the institution.

• Assist prospective students in apply for admission and financial aid and maintain appropriate

follow-up communications regarding the status of their applications.

• Assist with the planning of campus recruiting events and workshops as well as all orientation

activities prior to the Fall and Spring semesters.

• Serve as a mentor and liaison between the student and campus making all necessary

enrollment forms available and assisting with the completion as needed.

S taffmark A tlanta, GA J anuary

2007-December 2009

O nsite Staffing Manager/RPO Program Manager/VMS

• Managed the contracted scope of services to various clients (Bank of America, RR Donnelley,

and Synq Solutions) as well as the overall performance and deliverables of the Staffmark

V MS/RPO program while maintaining and average Requirement Fill Rate of 80% or greater.

• Sourced, screened, and recruited all requirements at the client site to include: interviewing, on-

boarding, and compliance documenting of all contract labor staff.

J arvis Upshaw’s Resume Mobile: 678-***-**** Page

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• Delivered exceptional service delivery to manage all daily account activities for on-site

customer staffing needs and ensured all job orders were filled in a timely manner.

• Conducted continuous analyses of supplier partnership, resume submittals, interviews to hire,

new hires, process compliance, and billing.

• Buil t and maintained strong customer relationships with hi r ing managers and all users of

contract/temporary staffing employees.

• Facilitated new hire orientations and pre-t raining with contract/temporary staffing employees

for proper t ransition to various assignments.

• Managed and oversaw daily timekeeping processes and the reconciliation of t ime to ensure

payroll and invoice accuracy.

• Interacted with worksite employees to monitor processes and work output, and made

recommendations or suggestions as warranted.

• Managed, lead, and directed up to 75 contract/temporary employees in a metrics driven

environment.

• Counseled contract/temporary employees relative to attendance, productivity, and overall job

performance.

• Maintained accurate employee files and appropriate pre-assignment paperwork (i.e. I-9 ’ s,

d rug test templates, skill testing results, etc.).

• Ensured compliance to the RPO contract between the customer and Staffmark for background

checks, drug screening, billing, and any other terms outlined in the agreement.

• Managed full P&L while completing the measurement and reporting on a weekly basis,

i ncluding the analysis of key performance indicator measurements and identifying

opportunities for improvement.

C arlton Palms M t. Dora, FL November 2005 -

D ecember 2006

Behavioral Therapist

The Brown School Belleview, F L J anuary 2004 -

J anuary 2005

Teacher/Behavioral Specialist

One Love Development Services Salisbury, NC A ugust 2002 -

A ugust 2003

Assistant House Coordinator

EDUCAT ION:

Jarvis Upshaw’s Resume Mobile: 678-***-**** Page

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• Master of Science in Business Administration

E xpected completion in 2014

Strayer University Mo r row, GA

• Master of Science in Post-Secondary Education

2009-2010

Troy University Covington, GA

• Bachelor of Science in Business Administration

1998–2003

Livingstone College Salisbury, NC

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