Customer Service Manager

Corliss Hurrigan

Charlotte, NC

*********@*****.*** - 270-***-****

To obtain a challenging position here, where I can display customer service, leadership skills, and my ability to

handle challenges set before me for a long-term commitment with a company that offer growth and opportunity.

Professional Experience:

WORK EXPERIENCE

Operations Manager

Sarah Neiman Nursing Home - Mammaroneck, NY - January 2014 to June 2014

Coordinate operations of environmental service staff in the outpatient, inpatient setting for the hospital. Serves

as a key member of the leadership team with a primary focus on planning and implementation of policies and

systems. Facilitates project management while leading a multidisciplinary team including financial analysis,

problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners

in the support of department/division and institutional projects, staff recruitment, policy implementation,

and serves as a primary resource for issues and communications. Performs duties independently and

initiates judgment in handling a variety of management issues. Direct reports include operational and clinical

supervisors and/or other department/division personnel.

Team Lead

Novant Healthcare - Huntersville, NC - April 2013 to December 2013

Responsible for training of hourly associates in a variety of housekeeping duties. Assisting Operation Manager

with projects, and implementing policy and procedures. Assign duties, inspect work, and investigate complaints

regarding housekeeping service making sure that hourly associates are properly equipped with supplies.

Assisting in floor care and monitoring Team Chimes/HRC and maintaining am/pm checklist. Also assist in

writing progressive counseling statements. Conduct daily inspections to ensure standards are meant per

department protocol

Housekeeping Supervisor

Hilton Garden Inn - Concord, NC - October 2012 to April 2013

Supervise 15 personnel in a 120 room hotel, train, support, and schedule housekeepers, housemen to ensure

that housekeeping services are completed in a first-class manner. Ensure hotel's compliance with safety, QA

and sanitation standards for all housekeeping areas

Housekeeping Supervisor

The Blake Hotel - Charlotte, NC - March 2012 to October 2012

Supervise 15 personnel in a 300 room hotel, train, support, and monitor housekeepers, housemen to ensure

that housekeeping services are completed in a first-class manner. Ensure hotel's compliance with safety, QA

and sanitation standards for all housekeeping areas

Housekeeper

Trump International Golf Club - Charlotte, NC - July 2012 to September 2012

Responsibilities

Clean Office,Clean Bathrooms, Gym, Trash

Housekeeper

Norton Hospital - Louisville, KY - February 2011 to May 2011

Specialized housekeeping duties incorporating the Department's 7 Step Cleaning Procedures with other

Medical Center Department procedure, pertaining to environmental services, in order to provide a clean, safe

and sanitary environment throughout all patient, public and staff areas, including restricted/isolation rooms,

and special care units such as Neonatal, Infant, Pediatric Adult, and Geriatrics

Mental Health Technician

Lincoln Trail Behavioral Health - Radcliff, KY - August 2010 to February 2011

Assisted primary counselors/therapeutic staff by providing clinical support services to adults or children who are

receiving substance abuse or mental health services in residential programs, inpatient settings, or community

based programs. Also provided ensured the safety of patients that were at high risk of harmful behavior to

self or to others.

Assistant Executive Housekeeper

Holiday Inn Express - Radcliff, KY - January 2008 to June 2010

Supervise work activities of 15 cleaning personnel to ensure clean, orderly attractive rooms in the hotel.

Responsibilities include: staff training, inter-department communications, and staff scheduling. Promote an

atmosphere that insures the company mission statement, “Friendliness and Cleanliness”. This position

requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads,

guests, and team members.

Housekeeper

Holiday Inn Express - Elizabethtown, KY - May 2006 to January 2008

Skills Used

Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming

EDUCATION

GED

Fayetteville Technical Community College - Fayetteville, NC

1992 to 1993

SKILLS

Good leadership skills

ADDITIONAL INFORMATION

Good leadership skills

Excellent guest service & communication skills

Knowledge about Team Chime/ HRC

Knowledge of maintenance of rooms, bathroom as well as cleaning them keep company's standards.

Computer knowledge (MS office)

Inspects and updates status of all rooms and areas assigned.

Turns in discrepancies with front desk daily before the end of shift.

Turns in ready rooms to computer as soon as they become available.

Turns in maintenance requests daily.

Provides visibility and assistance to guests.

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