Customer Service Assistant
Resume:
*** * **** ******. ************, Pa, *****.***-***-
****.*********@*****.***
Makalah R. Percell
Summary of Experience:
I am able to communicate effectively with all people. I have and can
provide all aspects of administrative support for any organization. I also
possess the skills to follow details and complete tasks in a timely manner.
I work well in a group or individually. I have experience in the
Hospitality, Retail, Clerical/Administrative, Housekeeping, and the
Customer Service field.
Professional Experience:
Barren Hill Tavern & Brewery
October 2013- May 2014
Lafayette Hill, Pa
Server
. Greet Guest
. Take food and beverage orders
. Describe in details about our craft beer selections to help guest
become more aware about our beers and brewing processes.
. Collect credit cards and cash payments and provide accurate change.
. Provide an overall excellent dining experience
Ruby Tuesdays
March 2013 - April 2014
Philadelphia, Pa
Bartender
. Greet guest
. Take food and beverage orders
. Ensure that the guest are having an excellent dinning experience
. Receive and process all payments and give accurate change
. Prepare and serve non-alcoholic and alcoholic beverages
. Prep all garnishes for beverages
. Perform opening and closing bartender duties
. Ensure that all cash and credit card transactions are accurate
Olive Garden December 2010 - Current
Philadelphia, Pa
Bartender/Server
. Take food orders, serve meals to guest
. Give guest an overall welcoming and excellent experience while dining.
. Make and serve alcoholic and non-alcoholic beverages.
. Keep bar area neat, clean, and orderly.
. Operate cash register, retrieve all payments and give guest accurate
change.
. Prepare all beverage garnishes
. Perform opening and closing bar duties.
Eye Candii Styles Clothing Boutique May 2011-
December 2013
Philadelphia, Pa
. Personal Assistant/secretary
. Event Coordinator
. Select inventory for upcoming season arrivals
. Managed inventory and data entry (imputing sales into system)
. Promotion and Marketing
. Styling models for events, videos, and photo shoots.
. Assisted with guest purchases
. Cash handling
Target Stores
December 2009- May 2011
Philadelphia, PA
. Hardlines Team Member
. Call center support
. Cashier
. Guest service assistant
. Electronics cashier and assistance
. Assisting guest with purchases
Temple University, Russell Conwell Center
September 2009- May 2010
PDW Internship, Philadelphia, PA
. Advisor's assistant / Receptionist and Secretary (Seasonal Position)
. Filing, making copies, and faxing
. Answering phones
. Ran the offices while advisors were away
. Updating calendar and bulletin boards
. Microsoft Office (Word, Excel, PowerPoint, Publisher, Photoshop
Mrs. Scott Home Care
March 2007- May 2009
Philadelphia, Pa
. Home health aide and companion
. Prepared and served meals
. Ensured all medicine was taken
. Housekeeping
. Vacuumed, Washed dishes, Laundry, Dusting
. Arranging & cleaning cabinets
Education
. Preparatory Charter High School Diploma
2004-2009
. Philadelphia University Major: Health
Science Degree In Process
Computer Skills: Microsoft Word, Publisher, Excel, PowerPoint, and Adobe
Photoshop.
References
. Tikia Ross - Eye Candii Styles Boutique
. Simone Leonard - Pennsylvania State University
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