Customer Service Sales

Adriel Carrasco

*

* **** ****** **., *** José, CA 95127

Phone: 408-***-**** Email: **********@*****.***

OBJECIVE

2

Seeking a challenging and responsible position where my abilities and experience can

be used to their fullest potential.

QUALIFICATIONS

1

Qualifications include strong academic training as well as on hands experience.

SKILLS

2

• Excellent written, interpersonal and presentation skills.

• Strong organizational skills.

• Ability to prioritize and complete multiple tasks.

• Work well under pressure to meet necessary deadlines.

• PC Program Proficiency: MS WordPerfect, MS Word

• Extensive training in customer service

• Experience in performing various administrative functions

• Ability to work with little or no supervision

• Work individually or as a team player

• Goal orientated, self-motivated, and outgoing

• Able to interact effectively at various social levels and across diverse cultures

• Bilingual in Spanish (able to read and write proficiently)

1 EXPERIENCE

2 STRYKER ENDOSCOPY, San Jose, CA (September 2013-March 2014)

Material Handler

• Unpacks and checks goods received against purchase orders or invoice.

• Maintains record of received goods, rejecting unsatisfactory items where

necessary.

• Prepares and maintains records of merchandise shipped.

• Prepares good for final shipment.

• May enter information into the system.

• Processes material transactions.

• Lifts heavy items and operate a forklift.

• Examines, stocks, and distributes materials in inventory and on

manufacturing lines.

• Conducts cycle counts on raw material.

• Utilize the following equipment: hand truck, pallet jack, paper pack

machine, key punch, telephone, RF hand scanners, computer, Remstar

computer system, box cutter, tape dispenser, push cart, forklift, calculator,

& scale.

3

4 JESENIA’S JANITORIAL, San Jose, CA (August 2006-September

2013)

Sales Representative

• Present and sell company products and services to current and potential

clients.

• Prepare action plans and schedules to identify specific targets and to

project the number of contracts to be made.

• Follow up on leads and referrals resulting from field activity.

• Identify sales prospects and contact accounts assigned.

• Prepare and implement presentations, proposals and sales contracts.

• Develop and maintain sales materials and current product knowledge.

• Identify and resolve client/customers concerns.

• Prepare a variety of status reports, including activity, closing, follow-up

and goals.

• Communicate new product and service, information, to appropriate

company staff and clients/customer.

• Participate in marketing events such as seminars, trade shows, etc.

• Follow up for collection payment.

• Provide on the job training to new sales employees.

• Facilitate training classes for clients/customers on new equipment.

• Establish and maintain current clients/customers and potential

relationships

• Process transportation orders, quotes time in transit for services, and book

cargo as required.

• Work with clients/customers, suppliers, and various shippers to route, pick

up and trace shipments as necessary

BAND PAK, Santa Paula, CA (January 2005- June 2006)

Billing & Ordering processing & Collections

• Initiate customer contact regarding past due accounts receivable.

• Resolving billing errors and problems quickly and efficiently.

• Set up accounts and submit invoices through various billing systems.

• Maintaining client files and data base.

• Responsible for customer account reconciliation

• Filing and researching

• Complete the day to day closing process of customer orders and ensure

proper and accurate posting.

• Data entry of customer orders to include routing, tracking, and proof of

delivery

References:

Art Ramirez: Network Engineer, Zynga Game Networks

3550 Feller Ave., San José, Ca 95127 408-***-**** ********@*****.***

Lupita Andrade: Manager, Andrade & Associates

3349 McKee Rd San Jose, CA 95127 408-***-****

Margarita Ramirez: Criminal Investigator, Santa Clara County Public Defenders

North Miller Street, San José, CA 95110 408-***-****

Contact this candidate