Customer Service Executive

Qualifications

Summary: Skilled and dedicated seasoned Executive Assistant with more than 15 years experience

coordinating, planning, and supporting daily operations and administrative functions.

Demonstrated capacity to provide comprehensive support for C-Level executive

Staff; excel at scheduling meetings, coordinating travel and managing all essential tasks.

Proven track record of accurately completing research, reporting, information

management and marketing-support within demanding time frames.

Highly focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues in initial stages.

Key Skills:

Office Skills:

Office Management Spreadsheets/Reports Senior Level Executive Support

Records Management Event Management Travel Management

Database Calendaring Supervisor

Administration Customer Service Training

Computer Skills:

MS Word MS Access Windows Explorer

MS Excel MS Project Lotus Notes

MS PowerPoint MS Publisher Diligent Board Portal

MS Outlook Adobe Acrobat

Employment: BALLY TECHNOLOGIES August 2013 to present

Sr. Executive Assistant to Chief Executive Officer

Primary Responsibilities:

Prepares and briefs the CEO for meetings, presentations and speeches by

coordinating with staff on needed research, reports and presentation materials, including

coordinating all materials, directions and A/V equipment as needed

Maintains CEO’s calendar and computer data

Drafts correspondence for CEO in accordance with oral/written instruction

Prepares meeting notices, agendas, materials and minutes for Executive

Committee, Board of Directors and any other committee/groups as needed

Maintains an updated listing of all Board of Directors and Executive Committee

members in the membership database and Outlook as well as ensuring that all printed

materials and website listings are updated

Schedules and prepares yearly tasks, particularly as related to the Board of

Directors, nominations and change of Executive Committee and Board members

Coordinates scheduling of appointments for CEO and Vice President of Investor

Relations including travel arrangements for the CEO, Board members and staff as

appropriate

Responsible for obtaining information, photos and bios for all new board

members

Coordinates scheduling, agendas and materials for monthly Leadership Team

meetings, staff meetings and the CEO

Coordinates purchase orders for all Executive Office expenses

Serves as the main point of contact for the board portal and maintains/updates all

information

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Documents all process and procedures as necessary related to job duties and

responsibilities

Serves as a liaison between the CEO to board members, volunteers, members

and the general public

WYNDHAM WORLDWIDE Las Vegas, NV May 2011 – August 2013 (2

years)

Executive Assistant to Executive Vice President of Sales and Marketing

Primary Responsibilities:

Provide first class customer service to various clients (executive team members, board

members, timeshare owners)

Heavy Calendar management for busy and complex EVP schedule

Heavy travel coordination (Domestic and International travel)

Preparing, analyzing and distributing sales reports for West/Pacific Region

Budget Management and cost analysis

Inbox management; reply, follow up and or delegate certain emails in EVP’s inbox

Compose, types, and prepares memos, correspondence, presentations, confidential materials

In charge of monthly sales contest, track winners and distribute prizes to entire region

Meeting planning, schedule and coordinate various meetings for EVP (onsite and offsite)

Negotiate prices and new contracts with new vendor renewals and existing vendors

Perform personal tasks for EVP as assigned

On call 24/7 via company hand held device

BURGER KING CORPORATION Miami, FL May 2008 – May 2011 (3 years)

Executive Assistant to Executive Vice President & Chief Financial Officer, Executive Vice

President & General Counsel and Executive Vice President & Chief HR Officer

Primary Responsibilities:

Executive Administrative Support to 3 C-Level Executives

Update and chase delegated tasks to ensure progress to deadlines

Budget Management; saved the company 5% of annual budget in responsible areas

Keep projects on schedule; Check deadlines on incoming requests and put preliminary

work in play

Compose correspondence for all 3 Executives

Process replies on own initiative or from bosses dictation or notes

Maintain 3 calendars; ascertain which events require CFO/GC/CHRO presence

Maximize CFO/GC/CHRO time efficiency; Allow decision/desk time

When CFO/GC’s chairs meetings:

-Prepare agenda in advance

-Informational main point of contact with Board Members and Board Assistants

-Arrange travel and meeting facilities

Confidentiality; Ensure discreet handling of all business

Successfully coordinated and hosted numerous client seminars, creating invitations and

promotional materials, booking venues and selecting guest speakers

On call 24/7 via company hand held device

ROBERT HALF INTERNATIONAL Miami, FL October 2004-April 2008 (3 years 7 months)

Executive Assistant to Executive Vice President/Legal Division

Primary Responsibilities:

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Act as liaison between Executive Vice President, Chief Executive Officer, and Executive

Steering Committee members

Assist in the planning and executing of several seminars and conventions including the

annual Association of Corporate Counsel as well as the Association of Legal

Administrators event Coordinated and oversaw booths for both events

Heavy analyzing of various sales and performance reports; identifying where sales were

deficient and communicating information to regional vice presidents

Act as recording secretary at all weekly & monthly executive meetings and conference

calls.

Respond pertinent Executives’ emails and voicemails, maintain and update Executives’

Outlook calendar

Responsible for interviewing and hiring new administrators and support staff

Work with vendors regarding any office projects; schedule maintenance work when

needed

Supervise the reception desk and other administrative staff

JONES LANG LASALLE Miami, FL January 2004-October 2004 (10 months)

Executive Assistant to Senior Vice President of Operations

Primary Responsibilities:

Heavy Calendar Management

Handle tenant requests while providing excellent customer service

Coordinate service bids and contracts, negotiated pricing with vendors

Lease administration, including maintenance of emergency information and insurance

certificates

Collection and resolution of rent and other tenant charges

Communicate with on-site engineers, tenants and vendors to ensure optimum

performance at all properties

Education: American Senior High School Miami Lakes, FL

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