Mortgage Banking, Financial, Customer Service, Payment Processing
Resume:
Denitra C. Sawyer
**** **** *** ******* ******* North
Houston, Texas 77049
*********@*****.***
EDUCATION
DeVry University Current
Course work towards Associate of Applied Science Degree in Accounting
Clark State Community College August 2009
Phlebotomy Certification
North Adult Career Center September 1999
High School Diploma
PROFESSIONAL EXPERIENCE
City of Reynoldsburg, Ohio
Reynoldsburg, Ohio February 2014 – July 2014
City Code Compliance Officer (Part Time)
• Responsible for making premise and structure inspections to determine violations of City codes.
• Responsible for making inspections of vacant lots to determine violations of the Vacant Lot Ordinance.
• Responsible for Consulting with property owners to show where violations are present and enforces compliance.
• Responsible for making field notes from inspections and compiles necessary reports on area zoning assignments.
• Responsible for maintaining daily activity report of field investigative activities.
PNC Mortgage, a Division of PNC Bank November 2009 – July 2014
Miamisburg, Ohio
Claims Processing Specialist:
• Responsible for the timely filing of investor and mortgage insurance claims, for repayment of loan advances.
• Responsible for determining the validity and compensability of claims.
• Responsible for providing any necessary or additional documentation for claims that have been reviewed by payers and are awaiting
further documentation.
• Responsible for negotiating claim settlements and authorizing payments of outstanding taxes, insurance and other valid advances.
• Responsible for developing and managing action plans with investors, attorneys, and supervisors to reduce overall cost of the claims.
• Responsible for resolving any issues associated with unpaid or improperly filed claims .
1
• Responsible for following up with payers in order to provide necessary or additional documentation for claims that have been,
reviewed and are awaiting additional documentation.
PNC Mortgage, a Division of PNC Bank August 2008 – November 2009
Miamisburg, Ohio
Loss Avoidance Claims Analyst:
• Responsible for performing internal and external audits of investor claims and claim processors.
• Responsible for balancing, adjusting and transferring funds from general ledger accounts.
• Responsible for communicating with claims processors to ensure proper filing of claims to investors.
• Responsible for conducting performance reviews and training staff members and third party outsourcers.
Dayton Metropolitan Housing Authority June 2007 – July 2008
Dayton, Ohio
Section 8 Leasing Assistant:
• Set appointments and met with applicants to determine eligibility for subsidized housing.
• Investigated and verified income, assets, deductions, and household composition for clients applying for or receiving housing
assistance.
• Prepared and maintained lease contracts and lease signings provided customer service.
Alliance Data System ` July 2000 – May 2007
Columbus, Ohio
Support Specialist / Fraud - Disputes
• Responsible for filing Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports in a timely
manner.
• Responsible for investigating account fraud and the tracking of losses resulting from fraudulent transactions.
• Responsible for balancing all corresponding general ledgers.
• Responsible for analyzing transaction patterns and responding quickly to high-risk situations.
• Responsible for identifying changing fraud trends, and to document and report the corresponding information to appropriate
department personnel in a timely manner to assist in the reduction of fraud loss.
• Resolved customer billing disputes and prepared notification letters to clients for suspension, reduction, or termination of account
funds.
2
Contact this candidate