Customer Service Technician

VANESSA VALERA

**** * ********** ** ** *** Tampa

F lorida 33602 305-***-****

*************@*******.***

OB J EC T I V E

Obtain fluid position in a company where my skills provide

both opportunity for growth and development

E D UCA T I O N

Bachelor of Arts Degree J une 2010-May 2014

University of South Florida

Major: I nternational Studies -studies related to courses which

a re concerned with the study of ‘the major political,

economic, social, and cultural issues that dominate the

i n ternational agenda

Minor: Political Science -studies related to the discipline

concerned with the study of the state, nation,

government, and politics and policies of government

WOR K E XP ER I E N C E A N D S K I L LS

SA L ES ASSOC I A T E

L imited brands J une 2011 - August 2011

Provide customer service to patrons

Organization of merchandise

Provided leadership to team members

Enrolled customers in service plan

CVS Caremark J uly 2012- Current

L icensed Pharmacy Technician

Provide customer service following the “My customer

experience” and the (GOT) structure

Walk customers to i tems and offer product knowledgement

Contributes to the “service ready” atti tude

Following up and resolving issues with patients

Pharmacy related prescription production tasks

SKIL LS CONT.

Fluent Spanish speaking and wri ting

I N T ER NS H I PS

University Area Community Development Corporation (UACDC)

January 2013-May 2013

Worked to improve the lives of H ispanic residents within impoverished area neighboring

t he University of South Florida.

Taught Spanish to students in “Casa Chiapas” organization

City Council, Disctrict 7 (Cur rent)

Intern to the Legislative aid

AWARDS

National Security In telligence Certificate from USF College of Business

Emerging Leaders Institute (EL I) Certificate

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