Customer Service Sales

FRANTZ SAINT JEAN

*** ******* ****** ***. * Brooklyn, New York 11206

347-***-**** *********@*****.***

EDUCATION

MONROE COLLEGE, Bronx, NY

Associate Degree in Medical Administration, June 2013

MONROE COLLEGE, Bronx, NY

Bachelor of Science, May 2013-Present

SKILLS

• Microsoft Office & Internet Research • Certified First Operations

• Certified CPR Operations • Customer Service, Sales & Marketing

• Financing & Payroll Assistance • Cash Handling & Typing speed 45 wpm

• Detail oriented with ability to multi-task • Supervised for six consecutive years

EXPERIENCE

Hollister Co. New York, NY (01/2013 - Present)

Stockroom Manager

• Maintained the merchandise in the stockroom and sales floor of a 40K Sq. FT. store.

• Trained newly hired associates and delegate employee tasks based on the needs of the business.

• Assisted customers with efficient and reliable customer service to ensure outstanding customer experience.

• Prepared store on a daily basis for shipment of 10+ units.

• Monitored employee policy violations, terminations and contacting HR via email and verbally.

Hollister Co. New York, NY (09/2009-01/2013)

Operations Supervisor

• Created a schedule for 800+ employees of five varying departments.

• Monitored business hours utilization; benefit coding, and daily business sales by recording and calculations.

• Processed payroll for all members of management, full and part time associates using PeopleSoft.

• Recruited associates, conducted interviews, and managed new-hire paperwork sessions and orientations.

• Monitored employee policy violations, terminations and contacted HR.

• Ensured that all documents/emails were delivered to the appropriate destination at the schedule time.

Hollister Co. New York, NY (10/2008-09/2009)

Impact Team Member

• Prepared inventory and maintain presentation standards throughout the store.

• Received and processed shipment and organized merchandise in stockroom according to standards.

• Listened to and resolved customer complaints regarding services.

Mandee New York, NY (09/2006-01/2007)

Sales Associate

• Provided data entry, filing, updating customer records completed status reports on completed work.

• Resolved issues or transferred customers to managers when customers were dissatisfied with company policies.

VOLUNTEER WORK AND ORGANIZATIONS

• Man to Man Organization, New York, NY (2013-Present

• Assembler for Cancer, and AIDS Walk, Bronx, NY (2012-2013)

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