Customer Service Manager

Freddie Fuentes

214-***-**** ********@*****.***

Relative Skills

• 8+ years’ experience in Procurement (Raw and Packaging materials) Logistics, Warehousing.

• Strong knowledge in SAP, Excel, Word, Access and PowerPoint programs.

• 5+ years’ experience in management in personnel and project leader.

• Work hard, learn fast, willing and able to assume responsibilities, Resourceful, confident.

• Excellent Team leader and communications skills.

• Bilingual in English and Spanish.

Experience

Mission Foods S upply Chain Manager Irving, Texas. 0 8/2011-12/2013

• Oversee the day to day operations of Procurement, Customer Service, and Warehouse & Logistics E nsure that the a ll

a spects of warehouse operations as it pertain to order fulfillment, inventory integrity and the movement of finished goods in

a nd out of the Distribution Center.

• Support, develop and implement new procedures the principles of Supply Chain and Lean manufacturing.

• Excellent team Leader skills, ability to coach and develop 3-5 salaried Operations Managers or Supervisors and a team

o f 35-40 associates

• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage

• Maintain an on-going, positive and pro-active relationship with all internal and external customers

• Ensure compliance with customer specifications, quality standards, United States Department of Agriculture (USDA,

A IB, Hazard Analysis and Critical Control Points (HACCP) safety, health, environmental and other regulations.

• Investigate customer quality issues, develop and implement corrective actions

• Provide data for the development of an annual business plan and budgeting for department

M ission Foods M aterial Planner II Irving, Texas 6/2007-08/2011

Procure packing a long with Raw a minimum 4 facilities

1. Develop guidelines and procedures, support, train new employees.

2 . Work cross functionally with other department R&D, QA, Marketing, etc.

3. Support sales with promotion and forecast to ensure the materials availability to fulfill orders.

4. Liaison for all parties affected regarding new and or replacing products.

5 . Review, authorize and catalogue requests to economically expedite materials to resolve out of stock issues at

m anufacturing Plants

6. Assist in reviewing, developing and implementing of procedures, policy and strategies for the department .

7.

Mission Foods M aterial Planner I Irving, Texas 12/2004-06/2007

8.

9. Procure packaging material for 6+ facilities.

10. Plan and forecast materials for future orders.

11. Making sure the inventories and usages are updated on weekly bases, advice and investigate lost, discrepancies on

i nventories.

12. Pull open PO’s on a weekly basis to immediately address and avoid shortages. Follow up with warehouse personnel to

r eceive product in the system and closed. Invoices are paid on time to avoid past due.

13. Work on a daily bases with vendors to insure shipments arrive on time, making sure that prices and freight are correct

t o avoid discrepancies.

14. Initiated a project relating miscellanies items in order to capture cost savings.

15.

Aspen communications O peration Manager Dallas, Texas 12/2002-11/2004

16.

17. Oversee the day to day operations of 4 network facilities as well as 12 employees.

18. Implemented training course for new recruits – speeding profitability.

19. Work closed with customers; provide support for the Metorex area.

20. Project managements; insure the projects are completed on time.

21. Purchase all parts and equipment needed for projects.

22. Evaluate, approve, and negotiate contracts. Find new vendors to insure the best price base on quotes.

23. Supervise programmer and installers to ensure all projects were completed on time.

24. Testing and turn up equipment OC48, OC192, Nortel and Cisco equipment.

Education

05/2001 Bachelor of Business Administration D allas, Texas

S outhern Methodist University

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