Customer Service Manager

Bryan Murillo

***** **** **** **. ******* TX ****3

Ph.# 281-***-****

************@*****.***

Objective:

To secure a position for professional development and growth utilizing my full potential and skills to

deliver above average performance.

Profile:

• Fluent in English and Spanish. Technically proficient in MS Word, Excel and PowerPoint; basic

Programming skills and knowledge.

• 2+ years experience in copy writing, editing, and translating for various major businesses and

corporations.

Work Experience:

AdResults Advertising August 2011-Present

Copy

• Send and attach correct copy to corresponding stations.

• Provide creative content to the client that would increase sales for our clients.

• Version scripts with specified codes and promotions depending on the station(s).

• Revise copy contents to run parallel with offers and promotions.

• Extensive data entry in excel for station information upkeep.

• Verify correct version and legal disclaimer is running for specified markets and regions.

• Communicate with AM/FM radio stations and provide essential information for each radio spot.

• Work directly with clients such as At&t to ensure copy contents are approved to run.

• Edit and proof read all copy before it gets uploaded to our site.

• Translate English to Spanish copy content for any client who is running in our Spanish markets.

• Verify all copy content has been retrieved by the station(s) it belongs to.

Team Mancuso Powersports February 2008-August 2011

Assistant Parts Manager

• Sent out customer appreciation cards and followed up with customers on a weekly basis.

• Ordered parts accordingly to our regularly stocked items in order to keep a proper itemized

inventory.

• Maintained an itemized report of our inventory.

Bryan Murillo

15910 Alta Mesa Dr. Houston TX 77083

Ph.# 281-***-****

************@*****.***

• Assisted Parts Manager in placing quality assurance claims and warranty parts claims.

• Assisted customers with apparel and custom parts/accessories for their vehicles.

• Displayed exceptional customer service related skills in person, over the phone and/or via email.

Skills and qualifications:

• Fluent both in Spanish and English (written and spoken).

• PC proficient with Microsoft office (word, excel, power point) 45 wpm.

• Copy writing and marketing background for 2+ years.

• Extremely fast learner and will be willing to undergo any training for the position.

Education:

• Graduated from Alief Taylor High School 2006 GPA 3.2.

References available upon request

Contact this candidate