Customer Service Administrative Assistant
Resume:
To Whom It May Concern:
In my 28 years of administrative work, I have been fortunate to perform a
variety of office jobs. I have worked as an administrative professional
for several companies including: a Professional Office Furniture business,
a Grade School, a Middle School, two Department of Energy contractors, and
Temporary Agencies when we moved. I have performed work as a Job Coach at
a high school, as a Project Coordinator for a National Laboratory
Contractor, and a paraprofessional at a grade school.
Over the years, my husband and I have moved several times and thus I have
had the opportunity to work at a variety of locations doing a variety of
tasks. I am proficient at maintaining training records, safety records,
keeping calendars and submitting various purchase orders as needed.
Excellent oral and written skills, including proofreading, grammar,
spelling, punctuation, accuracy and attention to detail. Excellent
customer service skills, and the ability to effectively work in a team
environment and interact with all levels of personnel.
I enjoy working in a fast paced environment where I am able to learn and
grow as a professional.
I look forward to hearing from you. I can be reached by email at
********@*****.*** or via phone at 505-***-****. Thank you for your time
and consideration in reviewing my resume.
Sincerely,
Sandra L. Osborn
7100 Grand Montecito Pkwy, #1048
Las Vegas, NV 89149
CITIZENSHIP
United States
CLEARANCE
Uncleared
EDUCATION
Bachelor's Degree in Business Administration from Saint Leo University,
March 2010.
Administrative Capabilities and Responsibilities
Throughout the years I have held several administrative positions. The
capabilities and responsibilities listed below are applicable to most of
the positions and involved increasing abilities and responsibilities over
time.
. Excellent oral and written communications, interpersonal, organizational,
public relations, phone etiquette, and advanced computer skills.
. Able to handle multiple tasks and deadlines.
. Ability to maintain confidentiality in all aspects of the job.
. Operating knowledge of and experience with computers, office software,
and general equipment.
. Responsible for all administrative duties which include delivering mail,
purchase orders, making business cards.
. Document management.
. Perform a wide range of administrative and office-related functions and
activities requiring judgment in resolving issues or in making
recommendations.
. Responsible for entering, updating, and verifying all data necessary for
the patient and third-party payers.
. Ensures that schedules are always accurate and contacting applicable
parties if there are any changes.
. Ordering/returning supplies and coordinating with vendors.
. Coordinates meeting and expense reports.
. Serves as point of contact and as a resource for internal office and
external agencies.
. Acts as a resource to staff for established processes, procedures, and
guidelines.
. Provides input regarding organization-specific administrative practices
and procedures.
. Understands and adheres to all internal and external guidance and
governance specific to administrative policies and procedures.
. Screened office and telephone calls, responded to complaints and requests
from the general public; took messages or forward calls to appropriate
staff.
EMPLOYMENT HISTORY
2013-May 2014
Los Alamos Public Schools Los Alamos High School Los Alamos, NM
Instructional Assistant/Job Coach
. Responsible for contacting employers when necessary regarding any student
issues.
. Responsible for grading students' papers.
. To help students prepare themselves to acquire and hold a job.
. To help students develop social skills and attitudes that is acceptable
at work.
. To help students find the resources to locate and apply for jobs.
. To help students understand what employers expect.
. To help students develop decision making skills.
EMPLOYMENT HISTORY (Continued)
2012-2013 Eye Associates of New Mexico Los Alamos, NM
Patient Services Representative
. Responsible for answering patient inquiries about billing, procedures,
policies and available services.
. Acts as a liaison between patients and insurance companies, and
facilitates communication between patients and doctors, medical staff and
administrative staff.
. Knowledgeable about various insurances and different aspects of coverage.
. Administrative tasks as described above.
2010-2012 ARS, International Los Alamos, NM
Project Coordinator
. Responsible for coordinating activities and resources in support of
technical projects that impact multiple departments, systems, or work-
flows with moderate to high risk and complexity or multiple projects
simultaneously with lesser risk and complexity.
. Administrative tasks as described above.
2009-2010 Compa Industries Los Alamos, NM
Temporary Benefits Coordinator
. Temporary position during LANL's transition of new benefits to all
current LANL employees and retirees.
. Provided a summary overview of the eligible benefit offerings
. Administrative tasks as described above.
2009-2009 Source One Management Los Alamos, NM
Supervisor
. Supervised, trained and evaluated staff directly.
. Established and enforced operating and safety standards and procedures.
. Provided direction, resolved problems, prepared work schedules and set
deadlines to ensure completion of services.
. Performed moderately complex technical level work.
. Administrative tasks as described above.
2008-2009 The Plus Group Los Alamos, NM
Temporary Administrative Assistant
. Administrative tasks as described above.
2007-2007 Medical Associates of Northern New Mexico Los Alamos,
NM
Receptionist
. Managed the lobby area, greeted and directed all visitors, including
vendors, patients, and other hospital staff.
. As a receptionist was also responsible for scheduling patient
appointments, receiving and delivering messages, from hospital labs and x-
ray, and taking prescription refill messages.
. Administrative tasks as described above.
EMPLOYMENT HISTORY (Continued)
2005-2007, 2008 Los Alamos Public Schools Los Alamos, NM
Substitute
. Worked as a substitute teacher, secretary, clerk, or instructional
assistant for the school district.
. Be prepared and professional for all assigned substitution assignments on
very short notice.
. Administrative tasks as described above.
Secretary III
. Processed payroll for the assigned area; maintained records of staff
absences; obtained time cards from staff, entered payroll data into
computer; reconciled payroll reports with daily records; distributed
paychecks.
. Provided assistance in various human resource functions; posted job
vacancies and updated job descriptions; performed background checks on
applicants.
. Monitored expenditures and budgets for various accounts; provided input
regarding budget decisions.
. Administrative tasks as described above.
Library Clerk II
. Performed routine library clerical duties necessary for the proper
organization and distribution of library materials and provided direct
services to LAMS staff and students. The position involved routinely
participating in the following activities: handling routine circulation,
reserve and overdue functions, searching and updating computer records,
scheduling of the library, stack maintenance, and a variety of other
activities.
. Strong interpersonal skills, tact and courtesy in dealing with students
and coworkers, a working knowledge of general office procedures, the
ability to understand and follow oral and written instructions,
flexibility in work schedule, has a good sense of humor, and a positive
work attitude.
1999-2005 Van Arsdale Elementary Arvada, CO
Principal/Financial Secretary
. Collaborated with the principal to coordinate, organize, and manage the
daily activities, financial transactions, and personnel of the elementary
school.
. Served as the public relations liaison with the community and school-
related individuals.
. Assisted with the care, safety and welfare, and discipline of students.
. Managed all school financial transactions including: warehouse
orders/receipts, cash income, bank deposits, petty cash, requests for
payment, purchasing, reconciling with PeopleSoft reports, school/team
budgets, and grant monies.
. Provided sick care, emergency attention, and first aide to student and
staff. Administered medication to students as prescribed by doctor
according to district policy.
. Administrative tasks as described above.
Paraprofessional
. Helped students with reading and math skills.
. Worked on the playground daily with students. Involved students in
soccer, basketball and other outside activities.
. Administrative tasks as described above.
1996-1999 Safety & Ecology Corporation Knoxville, TN
Office Manager/Administrative Assistant
. Administrative tasks as described above.
EMPLOYMENT HISTORY (Continued)
1996-1996 Office Team Knoxville, TN
Secretary/Receptionist
. Administrative tasks as described above.
1992-1994 Aspen Pet Products Denver, CO
Clerical
. Administrative tasks as described above.
1987-1988 Office Team San Diego, CA
Receptionist
. Administrative tasks as described above.
1988-1991 Parron Hall Office Interiors San Diego, CA
Secretary/Receptionist
. Administrative tasks as described above.
Training/Certifications
. Adult/Child CPR/First Aid Certified: Current
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