Customer Service Management

Mental Health Associate - Full Time, Days - NuView Academy

Qualifications Profile

Highly motivated, client-oriented, and enthusiastic professional, offering

strong background in psychology, behavioral analysis, direct care support,

and crisis prevention management.

< Possess an adept knowledge in applied behavioral analysis, evidently

shown in the effective handling of persons with developmental

disabilities and autism.

< Exhibit strong receptive approach in emergency situations through an

exceptional crisis prevention proficiency.

< Recognized for providing outstanding client service through strong

coordination, management, and customer relation skills.

< Exhibit bilingual proficiency in English and Spanish.

Areas of Expertise

Developmental Behavioral Assessment Training and Development Management

Strategic Planning Welfare and Safety Attributes

Mental Disability Diagnosis General/Administrative Management

Crisis Intervention Skills Organizational Preparedness Mechanism

Relevant Skills

Patient Management and Behavioral Analysis

. Demonstrated expertise in the field of psychology through facilitating

applied behavioral analysis (ABA) therapy for children with autism

. Expertly responded to emergency situations through the use of various

crisis prevention management technique including basket hold and arm

hold to patients with developmental disabilities

. Played a significant role in providing care to adults and young adults

with developmental disabilities and autism to increase their

independence and improve their life skills.

. Mentored students with developmental disabilities on basic education

and developmental activities

. Made substantial contribution in planning, coordinating, and executing

plans to ensure child learning, safety, and possible diagnosis of a

learning or mental disability in partnership with the State Child

Study Team

. Ensured quality healthcare and assistance to clients through

outstanding communication and customer service proficiency

. Leveraged skills in handling and developing individualized

rehabilitation plans and goals in response to the need of various

clients

Communications and Professionalism

. Diligently coordinated with state agencies, including Department of

Children and Families and Department of Development Disabilities in

order to carry out basic functions and services to the clients

. Collaborated with the company in devising an effective training to new

employees with regards to the best practice of utilizing crisis

prevention strategies

Management and Coordination

. Engaged in overseeing the overall function of all centers and closely

monitored all classroom operations

Work Chronology

Center Supervisor Eden Autism Services-Crossroads Center, Hamilton, NJ

2012-Present

Customer Service Associate WAWA, East Windsor, NJ 2011-2012

Assistant Director Children's Center for Learning, North Brunswick, NJ

2006-2009

Substitute Teacher New Brunswick Board of Education, New Brunswick, NJ

2005-2006

Education

Bachelor of Science in Psychology: Rutgers University ( New Brunswick, NJ

2011

Coursework in Major: 2004: Rutgers University ( Newark, NJ

Coursework In Major: 2002: Catholic University of America ( Washington DC

Credentials

First Aid Certification

Cardiopulmonary Resuscitation (CPR) Certification

Substitute Teaching License

Crisis Prevention and Techniques Certification

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