Mihajlo Glisic_Curriculum Vitae

*g, Milicevo Sokace Street

***** ********, ******

mobile : +381-**-***-**-**

e-mail: ace5gx@r.postjobfree.com ; Skype ID : mihajlo-glisic

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SKILLS:

. Fluent in English

. Computer skills including the spreadsheet Operating system Windows

98/2000/XP/Vista7

. Skilled in MS Office Programs (Word, Excel), Outlook Express,

Internet Explorer,

. Able to lead and motivate staff to achieve business goals through

clear communication and an empowered management style.

. Experience in a customer-facing sales setting.

. Having a deep understanding of customer needs.

. Thorough understanding of P&L accounts.

. Making sure that service levels never dip below sensational.

. Consistently maintaining high standards.

. Able to work a flexible schedule evenings and weekends.

. Can communicate effectively with team members and customers.

Personal skills:

Positive, Teamwork, Adaptability, Tolerance, Confidence, Flexibility,

Cooperation, Dedication, Hardworking, Detail oriented, Intuitive,

Leadership, Reflective, Reliable, Responsible, Trustworthy

ACADEMIC QUALIFICATIONS

Telecommunications High School; Belgrade, Serbia 1984 - 1988

Electro technical Educational Centre NIKOLA TESLA, Belgrade, Serbia 1988-

1990

Business Academy LINK GROUP, Belgrade, Serbia 1991- 1992

Sales and marketing course Academic group, Belgrade, Serbia 1992 1993

Business English course, Kolarac academy, Belgrade, Serbia 1993 - 1994

Financial Management 2013 - present

PERSONAL SUMMARY

A proven Store Manager who has a wealth of relevant, many years hands-on

fashion retail experience. Work with world well known and recognized brands

such as Ralph Lauren, Lacoste, Guess. Have a long track record of

optimizing the profitability of a store by creating and maximizing sales

opportunities through good merchandising and staff training. I am

comfortable with being the highest authority in a store and enjoy leading

from the front. My greatest strengths are firstly knowing all about the

operational nuts and bolts that hold a store together, and secondly being

able to keep customers coming back time and again.

Right now I am looking to join a business that is seeking new and fresh

talent to complement your company existing team.

CAREER HISTORY:

STORE MANAGER - January 2010 - present

Company - "BLUE LINE", Belgrade, Serbia

Responsible for inspiring the retail team to achieve and exceed sales and

profit targets by ensuring that every customer receives a fantastic overall

experience.

Also worked on:

. Clearly and concisely communicate the business, area and store

objectives to the team,

. Writing up sales reports,

. Hiring and training new staff members,

. Ensuring a high level of stock availability,

. Implementing new store layouts,

. Managing all paperwork and stock,

. Building relationships with the local community,

. Ensuring total compliance with all store operations policies,

. Keeping store clean and uncluttered,

. Managing staff work schedules,

. Organizing rotes and holidays,

. Creating a positive working environment,

. Analyzing and interpreting trends to facilitate planning,

. Organizing special promotions, displays and events,

. Responsible for the operation of the store, such as inventory control

and maintenance Responsible to address customer complaints or

inquiries.

Shop MANAGER - May 2008 - January 2010

Company - "HEMIKOR", Belgrade, Serbia

Every day duties:

. Train, evaluate and counsel store employees. Schedule, organize and

direct assignments,

. Maintain, encourage and possess "ownership mentality",

. Develop and implement employee performances evaluations and

improvement plans,

. Effectively manage employee turnover. Provide a positive working

environment and handle employee issues appropriately and in a

timely manner,

. Resolve customer problems or complaints by determining optimal

solutions,

. Ensure interior and exterior of store is maintained to company

standards,

. Encourage store employees to take ownership for their performance,

. Provide exceptional customer service and ensure the employees also

provide the same level of service,

. Responsible for preparation of work schedules.

Assist. Shop MANAGER - July 2006 - April 2008

Company - "JACA Z", Belgrade, Serbia

Day to day in charge for:

. Trains store staff by reviewing and revising orientation to products

and materials

. Delivering training sessions; reviewing staff job results and learning

needs with retail store manager;

. Developing and implementing new product training.

. Evaluates competition by visiting competing stores;

. Gathering information such as style, quality, and prices of

competitive merchandise.

. Attracts customers by originating display ideas; Following display

suggestions or schedules;

. Helps customers by providing information; answering questions;

obtaining merchandise requested; completing payment transactions;

. Contributes to team effort by accomplishing related results as needed.

Site Assist. MANAGER in telephone installations - Apr 2005 - Nov 2005

KABLPROJEKT, Belgrade, Serbia

. Assistance in organizing material,

. Taking good care of heavy and light construction equipment and

tools,

. Manage staff of approx. 20 men in production of new and

reconstruction of existing telephone and KDS network installations,

. Day to day working schedule monitoring and construction diary

writting,

. Close cooperation with other team members no matter wich race,

nation and education level they have in order to make things goes in

smooth manner,

. Leading a parts of construction sites in Belgrade, Smederevo and

Nis,

. Once a week regular report to the Supervisors,

. Building tight relationships with Supervisor Management of Serbian

National Telephone Company (TELEKOM SRBIJE A.D

Sales and Administration MANAGER - Feb 1996 - Mar 2004

PERGAMENT COMMERCE, Belgrade, Serbia

. Procurement, storage, sales of Fuel Oil derivatives

. Small team office staff organization,

. Manage drivers, trucks and distribution of petroleum products on

timely manner,

. Assistance in importing Fuel Oil products from Hungary, Bulgaria,

Romania and Greece,

. Working long hours in overcharging of imported Diesel and Gasoline

from rail tank wagons to tank trucks,

. In charge of all administrative tasks related to the conducting of the

gas station and make things goes in smooth maners,

. Once a month P&L reporting to the General Manager.

Project Bureau Assistant Designer - Jan 1989 - May 1995

MINEL-ENIM, Belgrade, Serbia

Main duties :

. Assisted in the preparation of project documentation in the field of

heating, air conditioning and ventilation in the design office,

. Techical drawing,

. Assisted in tender and public bids project documentation preparation,

. Work internationally in Szamotuly, Poland (Oil factory) and Mafraq,

Jordan (Army Recruiting Center) on the development of built project.

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