Customer Service Representative

Ariana Pelletier

*** *** ****** - *********, ** *9015

***************@*****.*** - 702-***-****

A position In Customer Service bringing dependability, a great personality, and the ability to work a flexible

schedule.

SUMMARY OF QUALIFICTIONS

• Great Leadership Skills

• Excellent Communication Skills

• Product Knowledge

• Ability to Multitask Effectively

• Highly Computer Literate

• Ability to Problem Solve

PROFESSIONAL SKILLS

Customer Service and Communication Skills

• Built strong relationships with customers to encourage repeat business.

• Up sold Items based on customers purchase, sales, and store specials.

• Communicated regularly with upper management on schedules, employees, and sales strategies and goals

• Monitored store activity on a consistent basis to make sure customers were able to locate needed items,

• Marketing strategies are effective and check out time was minimal.

• Dealt effective and calmly with disgruntled customers by helping resolve problems.

• Answered customers question with information accurately and with a smile.

• Answered inbound phone calls on a daily basis and completed outbound calls also.

• Designed creative ways to display product to market towards customers' needs, in order to increase sales

on targeted products.

• Ordered products based on inventory, projected sales, and customer requests, using company database.

• Handled cash of over a thousand dollars a day for three years by counting down drawers and safes, giving

out loans, and pulling drawers at the end of the night to be ready for the morning.

• Built effective relationships with team members and established a positive and creative work environment

while maintaining a professional composure

• Kept all work stations clean and organized.

• Worked with various programs on a PC including but not limited to Excel, Office, Powerpoint, and Adobe

• Managed over fifty employees at any given time.

• Created a training program that was cost effective and trained employees thoroughly

• Worked both inbound and outbound communications effectively.

• Keeping shelves stocked so there are numerous choices for potential buyers.

WORK EXPERIENCE

Sale Associate

Burlington – Henderson, NV – February 2014 to current

Skills Specialist in Telecommunications

West Communications - Omaha, NE - June 2012 to February 2014

Front End Supervisor

Baker's Grocery Store - Omaha, NE - June 2011 to June 2012

Customer Service Representative

Fed Ex Office - Boulder, CO - March 2011 to June 2011

Front End Supervisor

Baker's Grocery Store - Omaha, NE - January 2010 to December 2010

Customer Service Representative

West Management Inc - Omaha, NE - June 2009 to November 2009

Lead Cashier

Part Sales, Autozone - Henderson, NV - April 2007 to September 2008

Housekeeper

Casper Cleaning Services - Henderson, NV - August 2007 to August 2008

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